Solutions Consultant - Costa Rica

Arkose Labs is looking for an experienced Solutions Consultant to join our team in Costa Rica to help us on our quest to create an online environment where all consumers are protected from malicious activity.

You will partner with our customers, and prospects to determine the most effective means to eliminate malicious bots within their business. Working hand in hand with our Sales and Customer Success teams, you will collaborate to design effective solutions through a business and technical discovery process encompassing people, process, and technology.

Each member of The Solution Consulting team actively contributes toward achieving our goals. We are dedicated, respectful, and have the highest standards of ethics and integrity. We rise to the challenge, take ownership and strive to win a positive outcome. The team harnesses a fun, positive, and collaborative environment. We are devoted to a long-term commitment to development and growth that encourages each of us to realize our potential.

As a product expert, you will have a comprehensive understanding of web technology coupled with a business-minded approach to problem-solving, with an entrepreneurial and curious nature, allowing you to apply your technical knowledge effectively.

Primary Responsibilities

• Partner with a small team of Account Executives and Customer Success Managers to navigate complex, multi-stakeholder opportunities
• Effectively communicate with stakeholders ranging from individual contributors to C-level executives
• Assist in driving the discovery process and uncovering critical business pains
• Provide a value-centric approach to solutions design and implementation
• Prepare and deliver value-based demonstrations linking our solutions to achieving customer objectives and alleviating pain
• You will help design and build a Solution Definition with the customer and internal stakeholders, optimize the Arkose solutions' value, and build a foundation for scale
• You will work on designing, implementing, and tracking Proof of Value (PoV) engagements and the associated KPIs and success criteria
• Drive the Arkose solution forward through cross-functional collaboration with the Sales, Product, Customer Success, Engineering, Marketing, and other teams
• Constantly seek to expand your knowledge and skillset to move your performance and career to the next level

Must-haves

• 5+ years as a Solution Consultant, Sales Engineer, or equivalent experience in a rapidly growing SaaS organization with fraud and abuse prevention solutions
• Knowledge of JavaScript, HTML, and languages such as Python, PHP, Go or NodeJS
• Excellent written and verbal communication skills, an outgoing personality, and a proven ability to deliver compelling presentations
• A consultative, curious approach to solving customer business challenges
• Experience identifying and prioritizing business pain points and associated metrics
• The ability to listen to the customer and pivot on-demand to address the customer’s needs while maintaining the overall objectives of the meeting
• Process-oriented yet able to adapt and understand optimal next steps quickly
• An understanding of both client and server-side web technology and development

Nice to have

• Experience with sales methodologies such as Challenger Sale and MEDDPICC
• Experience with encryption, authentication, authorization, and web security
• Experience with Postman, JSFiddle, CodePen, and browser Developer consoles
• Practical experience with developer IDEs such as VS Code
• Ability to write SQL statements

Why Arkose Labs?

• Join an early-stage, fast-growing startup with pioneering technology built by passionate and ambitious people.
• Work with some of the biggest names in the market, such as Microsoft, Paypal, EA, Github, Twitch, Roblox, Twilio, and Minecraft!
• We value your unique contributions, perspectives, and experiences.
• Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We Value

• People - independent thinkers making data-driven decisions and taking project ownership
• Teamwork - building trust, respect, and integrity to openly communicate and constructively challenge one another
• Customer Focus - customer empathy and problem-solving obsession
• Execution - actions with precision, professionalism, and urgency
• Security - our lens for implementing processes, procedures, and programs

Benefits

• WiFi and Phone stipend
• Home office set-up assistance
• Stipend for additional medical benefits

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.