Solutions Consultant/Engineer (Must be in UK)

Who we are:

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.

Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

What you'll be involve with:

• Provide consultative technical expertise supporting PolyAI direct & partner global sales which includes:
• Leading deep discovery & technical reviews to understand a prospects current & future state
• Consulting on technical architecture and best practices such as telephony integration, API / Data integration, and network integration
• Obtain a full understanding of PolyAI’s technology & capabilities in order to recommend suitable applications to meet prospect requirements

Work with the sales team to:

• Actively research new prospect accounts & collaborate in the creation of presentations, and sales collateral

• Serve as the technical lead in meetings and work with prospect counterparts to achieve the “technical win”

• Create discovery & proposal documentation to map customer requirements & technical architecture to support the sales process
• Work with PolyAI deployment strategists to understand build costs, recurring fees, as well as ROI
• Technical reasons to RFP’s / RFI’s / Proposal / Security Questionnaire
• Remain up to date with industry & competitive knowledge
• Provide guidance to PolyAI product teams for new directions and requirements of prospects
• High level understanding of industry compliance measures such as OFCOM, PCI, IS027001, GDPR, SOC2, HIPPA

• At least 3 years experience in a solutions consulting, sales engineering, or solution architect role.

• A firm understanding of telephony communication communications standards within PSTN as well as SIP & RTP protocols.
• Knowledge of contact centre solutions such as Genesys, 5’s, Cisco, Avaya, Amazon Connect, etc.
• Knowledge of integration methodologies and technologies such as REST APIs, SOAP,
• Experience developing proposals & building ROI models.

💰 Participation in the company’s employee share options plan

🏝 25 days holiday, plus bank holidays

🏡 Flexible working from home policy plus a one-off WFH allowance when you join

🌎 Work from outside of the UK for up to 6 months each year

🧡 Enhanced parental leave

📚 Yearly learning budget

🚲 Bike2Work scheme

📚 Annual learning and development allowance

🏡 One-off WFH allowance when you join

Company-funded fertility and family-forming programmes

Menopause care programme with Maven

🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.