Solutions Design Engineer

We're Looking for Someone Who:

• A get-stuff-done attitude, with an entrepreneurial approach to solving problems and overcoming roadblocks
• Attention to detail and passion for building processes for a better future!
• Loves working cross functionally, from Sales and Marketing to Product & Machine Learning teams
• A desire to be customer-facing, with a customer-success mindset
• Skilled at technical discovery by employing effective probing techniques and asking empathetic questions to understand customer goals
• 3-5+ years experience as a product design, mechanical, manufacturing, or operations engineer OR TPM/EPM at an admired electronics product company with experience Ramping up and running programs in mass production.
• Interested in working on a variety of products and operating outside of your technical comfort zone

What You'll Be Doing:

• Technical Discovery: Meet dozens of design and manufacturing teams to understand customers’ needs to help define the right Instrumental solution.
• Technical Credibility: Build & deepen executive relationships with our technical customer base, influencing their long-term technology and business decisions. 
• Technical Expertise: Add value and be viewed as a trusted advisor by bringing compelling insights and ideas with organized follow-through/execution.
• Business Understanding: Synthesize customer goals and business value to justify investments in software platforms
• Insider knowledge: Navigate multinational organizations for customers to build business cases and develop complex enterprise deals.
• High Flexibility: Wear many hats and jump in when other teams need backup. As an expert problem solver, you’ll work with other orgs to represent the customer's voice.
• Cross-Functional Leadership: Collaborate globally with account teams, product specialists, operations, and other functions within Instrumental to deliver the best solution (ensuring a consistent message to the partner).