Solutions Enablement Manager - Remote

What We Do: AI Service Management (AISM):

There are many examples of disruption in the consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? Aisera helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With Aisera, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.

The Team:

We are a small but passionate team of 100+ based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

The Role:

As a member of the Aisera Enablement team, the Solutions Enablement Manager will empower employees to do the best work of their careers, over-achieve targets, and drive the success of our customers. In this role, you will be responsible for the development and rollout of onboarding and ongoing enablement programs for our Customer Ops, Sales Engineering and technical teams. You will partner cross-functionally to build and deliver curriculum on Aisera products, processes, and role-based skills. 

What You’ll Do:

• Work with Marketing, Product, Engineering, Sales, Presales, and Customer Success teams to develop and curate product training content, curriculum and certifications
• Partner with Customer Success & Services, Sales Engineering, and Engineering and Data Science leadership to develop effective onboarding programs
• Develop ongoing enablement and role excellence programs to provide CS, SE and technical teams with the skills, process and product knowledge needed for success in their roles
• Collaborate with Product and Customer Success teams to provide enablement on all new releases
• Gather feedback from CS, SE and technical teams to support continuous improvement of enablement programs
• Measure the success of solutions enablement programs and initiatives
• Curate technical content for internal and external use

 What You’ll Need:

• 5+ years of combined experience in product enablement, sales engineering and customer success with B2B SaaS companies
• Proven program management skills
• Ability to design and deliver curriculum
• Familiarity with AI/ML and related technologies
• Experience with IT, IT Automation, and Technical Support systems
• Excellent presentation and facilitation skills for training delivery
• Strong verbal and written communication skills
• Experience with ITSM and RPA is a plus
• Technical writing skills are a plus

Benefits of Aisera

Fun place to work

Demanding job

Great team

Great opportunity

Aisera Benefits

Medical, dental, and vision benefits

Holidays and flexible PTO

Paid family leave

401(k) plan

Stock Options

Employment Assistance Program