Solutions Engineer

PURPOSE OF JOB:  The Solutions Engineer is responsible for the pre and post sales and everything in-between being a technical representative and a customer advocate within Ceribell.  An ideal Solutions Engineer would have a genuine curiosity for technology and have the ability to simplify, explain, and present complex technical concepts.

MAJOR DUTIES AND RESPONSIBILITIES:

• Be a technical resource for internal territory managers as well as the customer to interface with.  This may require creating solutions that help overcome technical, procedural, and political obstacles issues that arise.
• Assist in workflow discussions with the understanding of EMR orders, integration, and changes that may be necessary to bring Ceribell into the existing workflows.
• Work with hospital counterparts with vendor intake process such as new vendor forms, security review/risk assessments, testing, and implementation of Ceribell EEG into the hospital environment.
• Troubleshooting customer issues and finding sustainable solutions.
• Demonstrate the ability to work independently with little guidance.
• Ultimately work in a fast-paced startup environment and be ready to make a difference.

EDUCATION REQUIREMENTS: 

Bachelor’s Degree or similar work experience

EXPERIENCE REQUIREMENTS:

• Solid understanding of “how the internet works” including networks, firewalls, security, websites, database/API, etc. in a hospital or enterprise environment.
• Positive and professional and ready to be thrown into situations with customers or cross-functional teams to assess, develop, and prioritize solutions.
• Maintain technical skills and knowledge, keeping up with current technical trends, and being able to get your hands dirty at times.

OTHER PREFERRED QUALIFICATIONS:

• Experience in a customer-facing and sales-aligned role and demonstrate versatility.
• Understanding of Cloud technologies (AWS, Azure, etc.) and software development.
• Knowledge in HIPAA, PHI protection, FDA, or similar compliance such as PCI-DSS, SOX, FISMA, GLBA, etc.
• Working with multiple time-zones across the US.

SPECIAL WORKING CONDITIONS:

• Sometimes require working evenings and weekends with little advance notice to get the job done.
• Travel to customers locations within the US (up to 5%)

Benefits and Perks: 

• Competitive compensation and stock option
• Exciting career growth opportunities
• Comprehensive benefits (medical PPO, PMO, dental, vision, flex spending, life insurance & long term disability, value added services, 401(k), )
• Flexible paid time off, plus 11 paid company holidays
• Parental leave policies
• Additional perks (phone, internet reimbursement, etc.)