Solutions Engineer

Marco is a high-performing technology services company with a track record of creating rewarding careers. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot.

More about us. We make business technology Simple. Secure. Better. We do it all – from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems. We are an organization with strong partnerships between sales and service. We have hundreds of sales professionals, engineers, and technicians ready to fix any and all customer problems. With over 50 years in the industry, Marco has a Gold Standard Culture with a focus on employee engagement, client satisfaction, vendor partnerships, and community partnership.

Join our growing team. You won’t regret it.

The Solutions Engineer is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. The Solutions Engineer will accurately build and scope solutions that yield client and Marco service satisfaction. You are responsible for supporting and optimizing solutions sales opportunities through product demonstrations, pre and post sales design support of products including server, route/switch, etc. You will guide and assist Sales Representatives by providing technical expertise along with manufacturer and product knowledge. 

ESSENTIAL FUNCTIONS:

• Work with a focused set of products in the solutions group to achieve the following: 

-Maintain technical expertise, including any necessary certifications. 

-Demonstrations of solutions products.

-Builds product and assists in product development. 

-Reviews and assesses solutions products.

• Provide sales consultation, design and support of opportunities involving all products in assigned categories.
• Offer roadmap and strategic vision to new and existing clients that will result in specific tasks and recommendations of products.
• Ensure strong and effective market knowledge of product and services in collaboration with product development team. 
• Serves as content expert for supported product groups.
• Demonstrating extensive knowledge and key benefits of Marco solutions versus the competition.
• Lead or assist with presales including customer demonstrations, proof of concepts, briefings and marketing events sponsored by Marco.
• Upkeep demo equipment and solutions centers.
• Stay knowledgeable on current and future offerings from manufacturers in preparation for Marco sales efforts. 
• Keep well informed on industry changes and continually work to improve sales and presentation techniques.
• Stay advised on company procedures and objectives and always be prepared to accurately discuss them to our clients.
• Promptly assist and maintain documentation of client facing paperwork in a timely manner to include RFPs, PSEs, service requests and purchase agreements. 
• Attend required company and department meetings.
• Assist Sales staff with RFP responses. 

QUALIFICATIONS:

• Associate’s degree and three years of relevant experience; or equivalent combination of education and experience. 
• Proven experience working with virtualization, network systems and SAN technology preferred.
• Current high level industry recognized certifications including one or more of the following: CCNP/Specialization, EMC-TA, CCE, VCAP, VCDX, BCNP or Call Center Applications preferred.
• Valid Driver’s License, proof of personal insurance and clean driving record.

REQUIRED SKILLS:

• Solid understanding of industry technologies as it pertains to presale responsibilities. Understand hardware and software related to Marco’s current solution offerings to include both voice and data
• Solid understanding of routing and switching
• Proficiency with business collaboration tools such as MS Office applications, Visio, MS Project and company and client specific programs
• Communication – Must possess superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization
• Commitment - This is needed to see a project or task from start to finish. Showing that you are a hard worker and committed to your job and improving yourself shows you can take something on and finish it
• Initiative - Being able to demonstrate that you can handle problems on your own and deal with them. Not waiting to be told what to do when you see a problem. If you can’t solve it yourself go find someone who can
• Confidence - When you are assured of your own ability it shows you have the nerves to handle the tough situations that can arise
• Team Work - The ability to work with others on a combined task, make contributions to the task and share the responsibility of the outcome
• Time Management - Your ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities in order to meet deadlines
• Enthusiasm - You need to be able to not only motivate yourself, but motivate others as well
• Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation.
• Continuous Learning – Has desire and seeks to expand knowledge of virtualization, network systems and SAN technology.

Benefits:

We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.

*all benefits are dependent on employment status

Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities 

Applicant Labor Law Posters