Solutions Engineer

The Solutions Engineer seeks to understand the customer’s need, while using their engineering expertise to work with onsite Operational Teams to create a customized solution. They are to define the required service; research and develop the best engineered cost ensuring we meet our customers’, our company’s, and our people’s needs. The business will operate as outlined in the Crescent Way- 3 P’s:

As a key leader, the Solutions Engineer will support the Business in operating as outlined in the Crescent Way and 3P’s:

• Purpose
• Process
• People

While building on our Culture of:

• Doing It Right
• Doing It Safe
• Doing It Well

• Read and understand the Crescent Safety Playbook – Doing It Safe
• Incorporate best safety practices while developing Engineered Line Drawings
• Ensure Safe and well-maintained Work Environment and conditions throughout all workspaces, facility, and surrounding areas
• Actively participate in Safety Committee activities and initiatives and champion and engage all staff and employees in cultivating and promoting a Safety-First culture

• Support Training Program for new start-ups to ensure work standards and expectations are clearly defined.
• Train and monitor staff as required, recognize, and develop People so that all have the opportunity to meet their greatest potential while proactively addressing areas of conflict and underperformance. 
• Promote a Work Environment where Crescent People are valued and can safely communicate, grow, and develop.

• Champion the Crescent Culture of Doing it Right, Doing it Safe, and Doing it Well and abide by all written and understood policies and procedures
• Support all business development efforts through engineering the solution, price modeling, production line layout development, and cost modeling (including staffing, equipment, facility, and system costs).
• Perform organized time studies to both confirm Labor Standards and adjust underperforming programs 
• Research all relevant packaging and site production history, insights, and designs to ensure the customer’s need is understood.
• Develops comprehensive packaging engineering specifications for production usage and cost modeling 
• Support Cross Functional Teams to manage and prioritize staffing assignments to ensure customer demand and the production schedules are met
• Collaborates with Sales Operations and Production Management to research ideas for line improvements to ensure we stay competitive 
• All other duties as assigned, including but not limited to the identification and training of an individual capable of successfully completing all stated Key Responsibilities as appropriate to maintain integrity of position for progression planning and coverage during times of absence 

• Sustain and drive Lean Manufacturing and 5S activities driving Quality CI initiatives 
• Attend and participate in New Build Meetings ensuring that all assembly steps and line staffing/pacing is understood by the teams
• Analyze customer-provided comprehensive packaging assembly and/or fulfillment specifications to generate Cost Models 
• Seek input and solution review from Operations, Engineering, Quality, Sales, and People Groups
• Collects and analyzes production line setups and performance data to create Engineered Line Drawings (ELDs) to improve Crescent’s competitiveness and win new business opportunities.
• Collaborates with Operations Finance and Sales Operations to stay abreast of Crescent and Customer sourcing strategies 

• Builds trust with our customer, establishing a strong and open relationship in which the customer is a stakeholder in our long-term success
• Builds a trusting relationship with Sales and Site Operations to facilitate the necessary discussions to ensure areas of improvement are understood
• Drives Continuous Improvement by analyzing packaging handling/assembly steps and step time requirements to ensure a cost competitive solution
• Actively investigates and engages vendors/suppliers to develop value-added solutions 

• If assigned, investigate under-performing programs to ensure future development for both Estimates and Production standards
• Improve operational efficiency and waste reduction
• Align and optimize the allocation of Line Workers and production resources to meet established production and company goals
• Estimate and manage the correct consumption of all Crescent-owned material and supplies

Doing what is right for our customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our products and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Systematic Trainer: willing and able to develop People
• Process Oriented: able to follow structure where it exists and create (document) structure as needed
• Resilient: able to deal with the unexpected and not easily flustered
• Detail Oriented: organized and follows up to ensure task completion
• Work Ethic: task and big picture focused with a willingness to extend the extra effort
• Time Management: assess and understands priorities and executes with a sense of urgency

Providing a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment that is open to new ideas, where our People’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured Communicator: clear and concise; balanced talker and listener
• Conflict Management: can effectively assert and manage conflict and confrontational situations. Holds self and others accountable 
• Temperament: patient, firm and flexible, energetic and enthusiastic, solutions oriented

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Process Oriented: able to follow structure where it exists and create (document) structure as needed
• Resilient: able to deal with the unexpected and not easily flustered
• Detail Oriented: organized and follows up to ensure task completion
• Work Ethic: task and big picture focused with a willingness to extend the extra effort
• Time Management: assess and understands priorities and executes with a sense of urgency

• Fast paced environment, requiring adaptability to constant changes in schedules, volumes, staffing and shift requirements 
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds

• Ability to collect and process information and data in a detailed and thorough scientific manner to drive meaningful CI opportunities and initiatives to closure.
• Ability to investigate and apply knowledge, experience, and data to make timely fact-based decisions and drive meaningful CI opportunities and initiatives to closure. Ability to think outside the box and innovate, exhibiting big picture thinking for both immediate short-term needs and long-term strategy.
• The ability to communicate to diverse teams with facts and to balance talking with listening and to use communication to inspire People to achieve results. Being self-motivated to achieve set targets while continually anticipating and seeking out CI opportunities. Ability to accept, embrace and champion change management and naturally lead and influence.
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the multi-faceted position in a fast-paced work environment.

• Safety
• People
• Productivity
• Quality
• Customer Value
• Financial

• Bachelor of Science in Packaging Engineering or Industrial Engineering, or equivalent combination of education and experience
• Strong capabilities with Microsoft Office (Excel, Word, Outlook).
• Ability to communicate effectively through oral and written communications 
• Strong understanding of packaging design, assembly, and customer specifications 

• Lean Manufacturing and Continuous Improvement (CI) experience

We will know that the Solutions Engineer is successful if they can:

• Complete pricing models in a timely manner while incorporating the needs of the sites
• Drive performance improvement through design, modeling, and CI initiatives 
• Drive cost competitiveness through cost modeling and materials owned by Crescent
• Improve organizational efficiency and waste reduction in Production setups 

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis