Solutions Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Solutions Engineer is a key technical resource responsible for supporting the sales process by articulating the value of solutions through a variety of mediums including live product demonstrations, vision clips, trial program support, POC use case development, and more. Working closely with sales teams, the Solutions Engineer provides expertise in product functionality, technical solutions, & value articulation to support sales initiatives and drive revenue.

Key Responsibilities:

• Product Demonstrations: Perform product demonstrations of our solutions to potential and existing customers, effectively highlighting how our software addresses specific business needs.

• Solution Trial Support: Guide clients through the trial phases of our solution, providing support and expertise to ensure a smooth and beneficial trial experience. Address any technical challenges and optimize the trial setup to meet client requirements.

• Proofs of Concepts: Partner with field solution consultants to design and implement POC environments that accurately demonstrate the solution’s impact in real-world settings. Ensure these environments are tailored to support the unique needs of each client.

• Vision Clips: Create engaging and informative vision clips that clearly articulate the capabilities and benefits of our products. These clips will be used to enhance client understanding and drive interest in our solutions.

• Team Collaboration: Collaborate closely with sales teams to understand customer requirements and offer technical expertise on product functionality, integration possibilities, and solution architecture.

• Technical Sales Support: Provide technical sales support to sales teams and customers, including answering technical inquiries, resolving technical issues, and addressing concerns.

What You'll Bring (Qualifications & Experience):

• Bachelor's degree or equivalent work experience in technical sales, solution engineering, or similar role, preferably in the technology or software industry.

• Strong problem-solving skills with the ability to think creatively and adapt to changing requirements.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams and cultures.

• Solid technical aptitude with an understanding of software architecture, cloud computing, and enterprise applications.

• Ability to understand customer needs, develop technical solutions, and articulate value propositions effectively.

• Experience working with a Cloud or CCaaS (Contact Center as a Service) company preferred.

Mindset & Skills:

• Self-motivated and proactive—you’re someone who takes ownership and thrives independently or as part of a team.

• A deep passion for understanding customer needs and delivering technical solutions that make an impact.

• A willingness to travel up to 20% to connect with customers and teams.

Why Join Us?

At Genesys, we’re on a mission to redefine customer experiences through innovation. As part of our team, you’ll work with cutting-edge technology, collaborate with brilliant minds, and help customers unlock their potential. From Galway, Ireland, you’ll be at the heart of exciting projects that shape industries and deliver meaningful impact. We also have some great benefits.

Our Benefits:

• Flexible work schedules and work-from-home options

• Development and career growth opportunities

• Excellent pension scheme

• Bonus scheme

• Health Insurance

• Income Protection & Life Assurance

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.