Solutions Engineer

SmartBear 

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite Swaggerhub, Bitbar, Testcomplete, and Bugsnag are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

To build and extend SmartBear & Bugsnag’s success and growth, were looking for a Solutions Engineer to join our Somerville office. This person will collaborate with the Sales and Success teams on discovery calls, demos, and POC execution. This is a great opportunity for a self-starter who wants to make an impact.

What you’ll get to do:

• Evangelize new product features & provide customer feedback to our product team
• Guide prospects and customers on how to best integrate with new or underutilized features
• Uncover and quickly resolve challenges during evaluations and onboardings by crafting tailored solutions
• Solve complex integration and product questions and coordinate resolutions, including technical troubleshooting of customer issues
• Leverage your deep understanding of our customer’s business and technical environments to help us identify revenue prospects and opportunities to increase our high value service impact

Your background likely includes:

• 3-5 years of pre-sales experience in the tech industry
• Strong track record of working in a customer-facing environment and driving initiatives to improve customer satisfaction
• Development experience in one or more of the following languages – Javascript, Java, Swift, Kotlin, Objective-C
• Excellent communication, critical thinking & analytical skills
• Bachelor's degree in Engineering/Computer Science or equivalent

Bonus points:

• Experience using error monitoring solutions
• Experience working with mobile SDKs

Why you should join the SmartBear crew

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off .
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclow, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work

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