Solutions Engineer

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud

JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by more than 200000 organizations including GoFundMe Grab ClassPass Beyond Finance and Foursquare. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures General Atlantic Sands Capital Atlassian and CrowdStrike. Our teams are growing fast too and we're looking for talent across engineering sales customer success marketing product management and more. Join our team of dedicated passionate and creative people who are eager to change the IT industry forever.

About the Team:

The Pre-Sales Engineering team is rapidly expanding to support our sales functions and equip our salespeople with the technical resources they need to help drive revenue growth. The Pre-Sales Engineering team is responsible for providing technical expertise and consulting to organizations during their evaluation and to help show the value of JumpCloud solutions.

What you'll be doing

• Acting as the technical trusted advisor to provide consultative support for organizations evaluating the JumpCloud platform

• Providing tailored product demonstrations

• Uncovering customer pain points and challenges and aligning JumpCloud solutions to those challenges

• Support direct and partner sales teams with product related questions and skill development

• Building relationships with partners through technical enablement and co-selling

• Assist prospects with setup and configuration of time based trials.

• Provide technical Q&A to prospects as they progress through trial

• Assess prospect readiness to enter a formal sales cycle

• Understand implementation best practices to advise on the quickest customer time to value

• Identify common technical issues and themes that could be addressed through product development automation and/or self-serve

• Provide evaluation framework for prospects to follow in their POC

We're looking for:

• Excellent written and verbal communications skills (English and German)

• Ability to make the complex simple

• Comfortable speaking with technical evaluators and IT leaders and adjusting talk-track to match the audience

• Comfortable with public speaking

• Desire and ability to learn new complex concepts

• Drive to help move prospects through sales process

Preferred Qualifications

• 4+ years experience in a technical Sales Engineering or similar role

• Strong knowledge of Cloud/SaaS technologies

• Strong understanding of Active Directory environments

• Understanding of network architecture

• Knowledgeable in industry standard authentication and authorization protocols e.g. SAML OIDC/OAuth LDAP RADIUS

• Familiarity with MDM RMM or similar endpoint solutions

• Familiarity with MFA technologies such as TOTP WebAuthn

• Experience configuring and deploying identity and/or directory solutions

• Experience with scripting languages PowerShell preferred.

• Experience with both direct and channel/partner sales cycles

• Experience with MEDDIC Sales Methodology

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Where you’ll be working/Location:

JumpCloud is committed to being Remote First meaning that you are able to work remotely within the country noted in the Job Description.

You must currently live in and be authorized to work in the United Kingdom without sponsorship to be considered for this role.

Why JumpCloud?

If you thrive working in a fast SaaS-based environment and you are passionate about solving challenging technical problems we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team a supportive board and in a proven market that our customers are excited about.

One of JumpCloud's three core values is to “Build Connections.” To us that means creating ' human connection with each other regardless of our backgrounds orientations geographies religions languages gender race etc. We care deeply about the people that we work with and want to see everyone succeed.' - Rajat Bhargava CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

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