Solutions Engineer

About Highnote 

Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an all in one card issuer processor and program management platform. We give digital-first organizations the flexibility to easily issue and process payment cards that accelerate business growth and profitability. 

We’ve raised $104M+ and grown our team to 120+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states. 

Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet.

We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen. 

Job Description

You will be part of our founding sales team and have the opportunity to help build our technical sales function from the ground up. As a founding member of the sales organization, you will be responsible for the pre-sales technical aspects of all new client implementations. You will become a technical expert in the card issuance and acquiring spaces and develop a deep understanding of the Highnote platform.

What you’ll be doing

• Participate in sales interactions which include introductory calls and leading demonstrations of our product.
• Gather requirements, build flow diagrams, and derive creative solutions for each customer
• Partner with the product team to track and follow product requests through to delivery
• Own internal status reporting to Highnote leadership team on all new and early stage implementations
• Complete documentation review of new features being released to our customers 
• Test all new feature releases prior to customer releases

Qualifications:

We encourage candidates of all backgrounds and experiences to apply, but we expect a successful candidate will have:

• Strong technical expertise
• Experience in customer-facing roles
• Proficiency and experience in web API’s
• Ability to understand highly complex technology and be a liaison between our technical teams and our customers 
• Strong communication and presentation skills with customers
• Ownership mindset - caring about seeing projects through from start to finish
• An entrepreneurial and ‘getting-things-done’ mindset focused on delivering results

Additional Preferred Qualifications:

• Experience using web API tools such as Postman, Insomnia, or Apollo Studio
• Experience interfacing with a GraphQL API 

Why Highnote?

• We’re a startup that allows for our employees to truly build from the ground up and impact every layer of our organization. 
• We’re a team of payments obsessed individuals. While some of us come from the fintech world, some of us don’t. We value the varied backgrounds and the diverse perspectives of our employees. 
• We’re small on hierarchy and big on growth. We’re a flat organization that allows everyone to have direct exposure to our leadership team. We are looking for builders who thrive in ambiguity. 
• We’re backed by Oak HC/FT, Costanoa Ventures, and XYZ Ventures. Angel Investors include Bill Ready (CEO at Pinterest) and Renaud Laplanche (Co-Founder & CEO of Upgrade).

Highnote benefits

• Flexible Paid Time Off 
• 100% healthcare coverage + 75% coverage for dependents
• 401k program
• Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
• Equity in Highnote
• Stipend to build out your home office; internet and phone reimbursement
• At Highnote we have built a total rewards philosophy that includes fair, equitable, geo-based compensation that is performance and potential based. Our compensation packages are competitive based on robust market research and are a combination of a cash salary, equity, and benefits. In compliance with the Equal Pay for Equal Work Act, the annual salary range for applicants is $160,000-210,000. 

Please note that positions located in San Francisco are hybrid and include core working days of Tuesday, Wednesday, Thursday in office.  We provide flexible work options based on distance from our downtown SF office. Highnote believes in the power of face-to-face, personal connection. As a result, we prioritize in-person candidates. 

Highnote is a diverse and inclusive company committed to growing a diverse and inclusive team. We invite people from all backgrounds and identities to apply. We do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other characteristics protected by US federal state or local laws, or the laws of the country or jurisdiction where you work. Additionally, we encourage everyone to share which pronouns you wish for us to use when addressing you (i.e.: she/her, he/him, they/them, etc).