Solutions Engineer

Description:

​Here at Shippo we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce.

Our mission is to make merchants successful through world class shipping. With our products and solutions we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo e-commerce businesses marketplaces platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates print labels automated international documents shipment tracking facilitate the returns process and more.

As a Solutions Engineer at Shippo you will play a critical role in our sales and customer success efforts for our high-volume clients including large volume D2C merchants emerging partners and managed D2M accounts. You will work closely with our sales team to provide our prospects and clients with technical expertise. You will be responsible for understanding our client's business requirements and using your technical expertise to design and implement solutions that meet their needs. You will also work closely with our product and engineering teams to provide feedback on the product and help improve the overall user experience.

Shipping & handling responsibilities:

- Act as a technical advisor to our sales team and prospects with a focus on high-volume clients

- Understand client requirements and design solutions to meet their needs using the Shippo API

- Support the delivery of product demonstrations and technical presentations to potential clients and existing customers

- Assist with the development of proposals and statements of work

- Help develop proof-of-concept solutions to showcase Shippo's product capabilities

- Create and drive customer onboarding plans

- Collaborate with sales product and engineering teams to ensure smooth integration and delivery of solutions.

- Capture and share product feedback with the product and engineering teams to help grow our offering

- Contribute to creating and maintaining technical documentation and training materials

- Stay informed about industry trends and emerging technologies to enhance your technical skills and knowledge

Requirements

• Ability to clearly articulate technical issues and solutions to both technical and non-technical stakeholders

• Experience identifying diagnosing and resolving issues related to APIs ensuring smooth integration and performance

• Strong understanding of SQL for querying databases and troubleshooting data-related issues

• Ability to effectively explain API-related issues to customers offering clear actionable solutions

• Ability to read and understand Python code for debugging and issue identification purposes

Bonus

• Bonus if prior working experience is in Shipping eCommerce  or Warehouse/3PL environment

Our Compensation Ship policy:

We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min $114k to a max $155k annual salary (standard range). We tend to anchor our offers in the mid point ($135k). Since we are focused on hiring Shippos Everywhere we have 2 US pay ranges a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher such as NYC and California.

The actual base pay is dependent upon many factors such as: financial budgets work experience training transferable skills business needs and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include equity medical dental vision and other benefits noted in our Shippos “package” section.

Sail through the process:

Here at Shippo we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance or a reasonable accommodation during the application and recruiting process please contact us at [email protected]

Shippos in the wild:

Our people much like the packages we help ship are all over the world. This means through our remote-first program “Shippos Everywhere” our roles can be based anywhere in the US with the exception of Delaware Nevada Ohio Oregon Hawaii New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.