Solutions Engineer

Are you a creative problem solver with a passion for technology and innovation? Do you thrive on designing and implementing solutions that drive efficiency and excellence? If so, we want you to join our team as a Solutions Engineer!
As a Solutions Engineer, you will play a crucial role in transforming our Sales and Customer Service departments by designing and implementing innovative systems solutions. You will collaborate with cross-functional teams to identify challenges, develop strategies, and deploy cutting-edge technologies that enhance our operations and customer experiences.

At Alleviate, we are on a mission to transform lives by providing effective debt relief solutions. Our team is dedicated to helping individuals and families regain control of their financial future. We are seeking caring & empathetic individuals to join our dynamic team and make a real difference in people's lives.

ABOUT THE COMPANY: Alleviate is one of the fastest growing companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 400 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth. We are currently investing heavily in marketing and technology to actualize our vision of becoming the next-generation financial services Company, taking people from debt to WEALTH. 

OUR HOME: Alleviate has a 30,000 Sq foot headquarters based out of Irvine, CA. Our headquarters is located in the heart of Orange County’s booming business and finance district. Our state-of-the-art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped workstations, and a free fitness center. We offer catered lunches, in-office games, teambuilding activities, paid parking, quarterly parties & events, volunteer events, and much more! 

OUR CULTURE: WHY DO OUR EMPLOYEES LOVE WORKING HERE?

• Opportunities for internal growth and career advancement
• Work alongside a passionate group of people who are committed to improving the lives of others
• Company swag - who doesn't love it?
• An incredible location to call your "second home". Our headquarters has multiple restaurants, free fitness center, wellness rooms, and in-office amenities to support you throughout your workday
• Consistent employee recognition and appreciation
• Company-sponsored events and volunteer opportunities

COMPENSATION:

• $100,000 - $120,000

WHAT MAKES US THE BEST?

• Energetic, supportive, and collaborative working environment 

• Continuous employee development, coaching, and training 

• Work-life balance 

WHAT YOU'LL DO: 

• Design, implement, and maintain integrations between cloud systems, CRM, and other client-facing and internal platforms. Customize tools to meet specific business and client requirements. 

• Develop, test, and debug code and scripts to support integration and customization efforts. Ensure high-quality and maintainable code. 

• Create and deploy basic integrations to streamline business processes and enhance system functionality. Collaborate with stakeholders to gather requirements and deliver effective technical solutions. 

• Provide technical assistance and troubleshooting support for integrated systems. Resolve technical issues promptly to minimize downtime and ensure optimal performance. 

• Work closely with product management, engineering, IT, and customer support teams to understand business needs and deliver solutions that align with company goals. 

• Create and maintain comprehensive technical documentation for integrations, customizations, and system configurations. Ensure that all documentation is up-to-date and accessible. 

• Stay current with industry trends and best practices in cloud systems, CRM, and integration technologies. Identify opportunities for process improvements and implement innovative solutions. 

• Other duties and responsibilities as assigned.

WHAT MAKES YOU A GOOD FIT:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience

• 3+ years of experience in technical solutions engineering, with a focus on integrations and customizations for cloud systems and CRM platforms within the financial services industry

• Proficiency in coding and scripting languages (e.g., Python, JavaScript, SQL) and experience with integration tools and platforms (e.g., APIs, webhooks). Knowledge of cloud phone systems (e.g., VoIP) and CRM platforms (e.g., Salesforce, HubSpot) is highly desirable

• Understanding of financial services industry standards, regulations, and best practices is a plus

• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues efficiently

• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders

• Proven ability to work effectively in a team-oriented environment and collaborate with cross-functional teams 

We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply; as we consider all qualified candidates, and any person who is driven to help others. 
ADDITIONAL PERKS & BENEFITS:

• Health, dental, and vision benefits available after 30 days of employment 
• Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more! 
• 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
• Paid holidays
• 401(k) that can be elected from day 1 of employment! 
• The opportunity to work alongside an incredible group of people who are all driven to help others

Hire Date: August 2024

Job Title: Solutions Engineer 

Job Type: Full-time 

Schedule: 8-hour shift, Monday to Friday 
Location: Irvine, CA - 5 days per week in office 

Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This position must pass a post-offer pre-employment criminal background check.