Solutions Engineer

About the Role:

Have you got a knack for explaining technical concepts? Do you want to work closely with big name companies to solve some of their toughest problems? We’re looking for a Solutions Engineer who loves teaching people solving problems and wants to be a major factor in adding to the list of our biggest customers. You’d be joining a team of talented engineers that love open-source supporting their community and making life easier for people. We care deeply about our users and partners and we judge ourselves on how well we serve them.

We partner with our Account Executives by removing technical and business related obstacles in front of a sale advocating for customer interests to relevant internal teams and creating compelling technical content.  We get excited talking to engineers product managers growth marketers and also know how to distill technical concepts to our buyers. We’re here to make our customers’ lives easier by providing them with the right solutions for their challenges in customer data strategy and architecture.

*Our roles are fully remote (#LI-Remote).

What you'll do:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification demonstrations Proof-of-Concept RFP Design and justifying business value.

• Lead technical evaluations with our prospects to uncover their goals to articulate RudderStack’s ability to enable their success.

• Develop subject matter expertise on the customer data landscape and RudderStack’s role within the customer data ecosystem.

• Take lead on understanding customer technical pains to design demonstrate and present innovative solutions that unlock business-level gains.

• Act as a trusted advisor to consult with customers and prospects in order to influence their customer data strategy and architecture design.

• Build a perspective on customer and market trends by listening to prospects and advocate customer interests to influence RudderStacks strategy and vision.

Examples of desirable skills knowledge and experience:

• You have a curiosity that often manifests in understanding technology 'under the hood' and have a knack for understanding technical concepts.

• You have a passionate commitment to closing deals.

• You’re a customer focused problem solver. You balance devising creative solutions and doing what’s right for the customer

• You’re a life-long learner - you enjoy digesting new information and sharing that knowledge with others.

• You are organized driven and have the ability to switch context quickly throughout the day.

• You have a strong understanding of how modern web services and mobile apps are built and the cloud infrastructure that powers them (e.g. Amazon Web Services Google Cloud Platform Microsoft Azure etc).

• You have professional experience in some of the following areas: Web development mobile development device platforms & architectures ETL concepts and workflows high availability systems and business continuity message queuing patterns and pipeline design.

• You have 6+ years of success in a solutions engineering (pre-sales) role with 8+ years of progressive professional experience supporting technical products.

Bonus Points:

• You’ve built websites and/or mobile apps or have experience working with ETL and/or data pipelines

• You’ve worked in marketing/advertising and understand the technical pains and challenges of working with customer data

• You have some experience with Data Analytics Data Science AI or Machine Learning