Solutions Engineer

Kount, an Equifax Company, delivers digital fraud prevention and account protection for more than 9,000 leading brands and payment providers. Linked by Kount's award-winning AI, the Identity Trust Global Network analyzes signals from 32 billion annual interactions to personalize experiences across the spectrum of trust - from ensuring frictionless experiences to blocking fraud. Quick and accurate identity trust decisions deliver safe payment, account creation, and login events while reducing digital fraud, chargebacks, false positives, and manual reviews.

Kount has an opening for Solutions Engineer in our Boise, Idaho office.

This is a tremendous opportunity for someone who thrives on assisting salespeople (and their customers) quickly and successfully solve problems, and who's passionate about playing a pivotal part in helping drive our business forward.

What you'll do

• Primary technical resource for the sales team.
• Actively drive and manage the technology evaluation stage of the sales process, work in conjunction with the sales team as the key technical advisor and product advocate for our products.
• Articulate technology and product positioning to both business and technical users.
• Identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
• Establish and maintain strong relationships throughout the sales cycle.
• Travel up to 10-25% and participate in after-hours meetings with customers as required.

What experience you need

• 5+ years relevant experience in project management, engineering, solution development or technical sales.
• A Bachelor's degree in Computer Science or a related field that supports the key responsibilities of the job or equivalent experience.
• Ability to travel as needed to support sales activities.

What could set you apart

• Development and delivery of compelling and clear product demonstrations.
• Experience representing the product to customers and at field events such as conferences, seminars, etc.
• Train direct and partner sales teams on product features, enhancements, and integration requirements.
• Translate customer requirements and explain product use cases to address client needs.
• Contribute to the creation of collateral that explains Kount solutions to prospects.
• Act as a fraud risk control subject matter expert.
• Respond to functional and technical elements of RFIs/RFPs.
• Communicate market requirements to Product Management teams.
• Keep current on industry trends and provide influence over technical initiatives supporting revenue growth.
• Create technical solution designs based on customer requirements
• Drive Customer Success through the implementation process with a focus on the integration until Certification to production
• Seamlessly Transition customers to Client Success team
• Assist with post-sales development and implementation issues
• Troubleshoot the issues to ensure that their product is working efficiently and effectively for the customer
• Knowledge of scripting, development languages and Internet application components.
• Working knowledge of e-commerce and payments ecosystems is preferred.
• Must possess exceptional problem-solving, analytical, and research skills.
• Proven track record in sales, technical sales, or consultative technical support.
• Social ease and a strong and demonstrated ability to build relationships with a variety of different people and personality types.
• Positive attitude and an outgoing personality with a high standard of decorum.
• Professional appearance and the ability to exhibit a professional demeanor over the phone, through email, and in person, as required.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Primary Location:

USA-ID-Boise

Function:

Function - Sales Support

Schedule:

Full time