Solutions Engineer

About the Team
We are customer-facing technical leaders who represent the Miro brand by articulating business value and applying thought and practical leadership to drive solutions wins for our customers.
About the Role
As a Solutions Engineer, you're a critical link between the Go-To-Market and the Product/Engineering sides of Miro. You'll be a key partner to the Sales, Customer Success, and Partnerships teams in shaping how our customers use Miro and how our product evolves with the customers' needs. In this role, you'll be supporting our Enterprise segment and get to work with customers across a broad range of industries.
What you'll do

• Act as a technical product advisor to our Enterprise enterprise customers, to discover and unlock expansion opportunities
• Work in collaboration with Sales to lead discovery to identify technical requirements & pain points
• Architect and demonstrate our product solutions that showcase qualitative and quantitative business value
• Communicate customer needs and product feedback to Miro's product management, engineering, marketing, and sales teams
• Serve as product expert with deep understanding of our integrations, APIs, application security, and line of business use cases

What you'll need

• 3+ years experience in a technical or customer facing role, 1+ years in pre-sales solutions engineering or solutions consulting
• Experience with identity providers (Active Directory, Azure, Okta) and enterprise security solutions (SAML/SSO, DLP, SIEM)
• Familiarity with REST APIs/Web SDK
• Strong background in value selling
• Excellent written and verbal communication skills with an interest in delivering compelling presentations
• Demonstrated proficiency in conveying technical and business knowledge to executives and technical stakeholders
• Strong critical thinking and problem-solving skills
• Desire to continuously improve and seek feedback
• Ability to learn fast and adapt to a constantly evolving product
• Nice to have - knowledge or experience working with Miro or other SaaS enterprise collaboration, content management tools, or agile/scrum methodologies

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About Miro
Miro is an online, visual collaboration platform designed to unlock creativity and accelerate innovation among teams of all kinds. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 50M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
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At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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