Solutions Engineer

Cloudsmith is looking for a Solutions Engineer to provide pre- and post-sales technical support to our rapidly-growing customer base. Reporting to the VP of Product and working closely with the sales team, you'll help qualify and close opportunities with customers and partners. You will provide technical expertise and support and act as an ambassador for Cloudsmith in the community. You'll have a voice with the product team to help influence the roadmap and positioning based on input from customers, competitors, and partners.

Responsibilities

• Be an expert on the Cloudsmith product, integrations, and standard workflows, and be able to speak to and demonstrate Cloudsmith capabilities
• Work hands-on with prospects and customers to demonstrate and communicate the value of the Cloudsmith platform throughout the sales cycle, from inbound inquiries to demos to proof-of-values and implementation
• Own the technical relationship during Proof-of-Value engagements, removing technical objections and helping close opportunities by aligning our product value to customer needs
• Build joint customer strategies with sales and support to encourage product adoption
• Train and educate our community and customers about DevOps, Cloudsmith, and best practices for a secure software supply chain
• Act as an intermediary between sales and other technical teams post-sales to ensure we best meet customer needs
• Attend events as a Cloudsmith product advocate and expert
• Collaborate with product, engineering, and marketing to continuously improve Cloudsmith's product and positioning
• Up to 20% travel may be required

Requirements

Preferred qualifications

• 3-5 years of experience in sales/solutions engineering, technical consulting, or DevOps operational roles
• Customer-facing experience
• Excellent verbal and written communication
• Strong public speaking ability
• Ability to connect a customer's specific business problems with Cloudsmith value drivers
• University degree in computer science, engineering or related field or equivalent experience preferred
• Experience with DevOps culture and Agile software development

In short, your qualities:

• Smart.
• Gets Things Done
• An Awesome Human Being.

About Cloudsmith

Cloudsmith is a leader in software supply chain management. Allowing organizations to manage software via the cloud, eliminating the need to hire dedicated support staff to handle expensive and unwieldy on-premises solutions.

Our artifact management platform helps teams secure their software supply chain by providing a single place to store all their software assets. We provide a place to collect all the:

• external dependencies your team ingests,
• custom software packages you create,
• containers (eg Docker images)
• Terraform modules
• Helm charts (for container orchestration)

We help you control and manage these assets, automatically scan for vulnerabilities and malware, and improve your development team's productivity.

Working for Cloudsmith

You will be working as part of the core team to help drive more customer adoption with this game-changing technology.

The company is growing fast, and we are focused on everyone at Cloudsmith having a real impact on the company and our customers every day. We are driven and focused and encourage creativity and collaboration.

About The Location

We're headquartered in Belfast, Northern Ireland, but like the entire team right now, you'll be fully remote, with 24/7 access to a BT1 office space. We serve customers in the US and EMEA regions.

About Equal Opportunity

We're an equal opportunities employer that does not discriminate against age, sex, gender, pronouns, race, disability, pregnancy, marital or parental status, political ideology, creed, sexual orientation, religious background, etc. Your ability and passion are infinitely more important to us.

Cloudsmith and Covid-19

Cloudsmith is committed to supporting Covid-19 vaccinations. We encourage our employees and their family members to get vaccinated, as it is the best way to limit the spread of COVID-19 and keep you, your family, our workforce, and communities healthy.

Benefits

For excellent candidates like you, expect an incredible opportunity and compensation:

Extremely competitive salary

25 days annual leave + 8 optional public holidays

Birthday Day Off

Remote & Flexible working policies

Health / dental insurance

Great pension contributions (matched up to 8%)

Maternity/Paternity/Adoptive Leave

Diversity, Equity & Inclusion Employer

Branded hoodie, t-shirt, socks & swag

Extra perks, like free conference days, or support for additional self-learning