Solutions Engineer

Company Description

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.

Take a seat on the rocket ship and join us as Solutions Engineer to help people succeed across the world!

We’re a global team of builders, listeners and problem-solvers who are relentlessly focused on making life simple, so our customers can get back to growing their business, engaging consumers and doing what they love.

Job Description

We are looking for an experienced and enthusiastic Solutions Engineer to join our growing Product organization! You’ll be part of our Xplor Pay vertical and the team that is responsible for consulting with Independent Software Vendors (ISVs) and other software-focused partners on Xplor’s technical capabilities and how we can meet and exceed their payment processing requirements to ensure their success. Consultation will span varying point-of-sale, ecommerce, mobile, in-app, recurring billing, e-invoicing, and auto-reconciliation products and services made available to businesses through our Integrated Payments partnerships. 

In this role, you will work closely with business leaders, architects, engineers, developers, and a broad set of internal teams to support and drive our Integrated Payments partnership strategy, helping our partners leverage multiple client-facing platforms used for merchant onboarding, transaction processing, account maintenance and reporting. You will also help guide the company’s Integrated Payments product strategy and short- and long-term strategic plans which focus on ISVs, payment facilitators, and other SaaS and technology providers that seek to integrate our commerce functionality into their own applications. 

To thrive as Solutions Engineer, you will need to take ownership of discovery processes gathering customer requirements, developing a deep understanding of pain points, and designing solutions to meet those needs that can then be translated to the partners’ development teams for execution and delivery. The ideal candidate will possess knowledge of the payment ecosystem, ISVs, payment facilitation, and payment technology integration. Our Solutions Engineers work with technical teams as a critical conduit in conveying business objectives, vision and expected outcomes.

To succeed in this role, you will: 

• Become a recognized subject matter expert on the functions, uses and technical documentation and specifications of our platforms that span merchant boarding, transaction processing, account maintenance and reporting.
• Perform technical product demonstrations and provide technical guidance to stakeholders including creation of proofs of concept when appropriate.
• Facilitate requirements gathering sessions and consult with stakeholders and partners to identify and document pertinent business needs and requirements, crafting and proofing integration solutions that meet the customers’ needs.
• Collaborate with team members and sales and servicing peers by bringing significant technical and engineering experience to the sales and delivery process ensuring optimization of solutions.
• Create supporting materials and artifacts such as Payment Processing Designs to effectively communicate business objectives and requirements, and the intended feature/functionality of the final product.
• Partner with Integrations, Product and Development organizations to help bridge technology needs and enhancements by analyzing and providing continuous recommendations on business solution designs and platform strategies serving as a key technical liaison between stakeholders.
• Collaborate with team members and Sales & Services peers by bringing technical and engineering experience to the sales and delivery process ensuring optimal solutions.
• Provide technical support to the sales teams by creating high quality presentations and timely response to requests for information, helping craft sales strategies when needed.

Qualifications

• 1-3 years' experience in solution engineering or a sales-focused, integration-related role.
• Experience in financial services, merchant acquiring or related fintech industries is preferred.
• Demonstrated success supporting technical sales strategies, designing, documenting, or launching successful integrated solutions and related capabilities and products.
• Excellent communication skills (written and verbal) with solid sales acumen and ability to interact with and understand technical subjects and emerging technologies.
• Ability to communicate clearly to both technical and non-technical audiences, demonstrating passion for our vision and the business problems we solve for clients.
• Talent to build and maintain relationships, interface directly and effectively with customers, negotiate with and influence cross-functional teams.
• Solid critical-thinking and creative problem-solving skills with exceptional multi-tasking and organizational skills with acute attention to detail.
• Tactful and calm under pressure, treats others with respect and consideration regardless of their status or position, accepts responsibility for actions and follows through on commitments.
• Accountable, dependable, responsive, and self-motivated.

Additional Information

Life at Xplor

You’ll be part of a global network of talented colleagues who support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits:

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to apply?

At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply.

To start your application, please submit your resume and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

More about us 

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.

Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022. 

Good to know

To be considered for employment, you must be legally authorized to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. 

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via [email protected]. 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.