Solutions Engineer

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Solutions Engineer- BugSnag

• Collaborate with leading engineering organizations across the globe to modernize their performance and stability monitoring
• Sharpen your technical skills by working hands on with BugSnag's SDKs while using your business acumen to help grow the BugSnag community
• Be a direct influence on product direction and success of the overall organization by working at the intersection of our Go To Market and Research and Development teams

Product intro

BugSnag is the trusted software stability "command center" for over 5,000 engineering teams worldwide, including Airbnb, Slack, Pinterest, Docker, EA and Microsoft. We process over 1 billion crash reports daily from 85,000 applications, and empower our customers to make data-driven decisions on when to focus on building new features, or when to fix bugs.

Go to our product page if you want to know more about BugSnag

You can even have a free trial to check it out

About the role

As a Solutions Engineer you will:

• Collaborate with the Sales and Success teams on discovery calls, demos, and POC execution
• Evangelize new product features & provide customer feedback to our product team
• Guide prospects and customers on how to best integrate with new or underutilized features
• Uncover and quickly resolve challenges during evaluations and onboardings by crafting tailored solutions
• Solve complex integration and product questions and coordinate resolutions, including technical troubleshooting of customer issues
• Leverage your deep understanding of our customer’s business and technical environments to help us identify revenue prospects and opportunities to increase our high value service impact

We are looking for you if you have:

• Pre-sales experience in the tech industry
• Strong track record of working in a customer-facing environment and driving initiatives to improve customer satisfaction.
• Development experience in one or more of the following languages – Javascript, Java, Swift, Kotlin, Objective-C
• Excellent communication, critical thinking & analytical skills
• Bachelor's degree in Engineering/Computer Science or equivalent

Bonus points:

• Experience using error monitoring solutions
• Experience working with mobile SDKs

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

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