Solutions Engineer, API Development

Solutions Engineer API Development

SmartBear

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools Pactflow, Bitbar, and Swagger are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

About the role -

The Solutions Engineer - API role at SmartBear provides an exciting opportunity to work with a company that helps the world's most recognized companies develop the world's best applications. You will work in a collaborative, entrepreneurial environment as a trusted advisor for the internal sales, marketing, and product teams. There are no quotas or cold calling required, allowing you to support technical sales assignments while receiving strong compensation incentives for your valuable technical insights and contributions. You will be provided with tools and training to elevate your performance and become an industry and product specialist. The role focuses on API development and testing platforms and includes responsibilities such as delivering product demonstrations, assisting prospects with technical POCs, and providing technical troubleshooting to prospects.

Responsibilities:

• Focus on our API Development and Testing platforms
• Develop and deliver product demonstrations
• Assist prospects with technical POCs of our API products
• Help Sales qualify a prospect and match our products to the customers’ needs
• Provide technical troubleshooting to prospects and display the value of our products
• Respond to product usage questions from prospects via email/chat
• Provide technical insight for the Marketing team and assist in content creation and presenting on webinars
• Travel to industry events to represent SmartBear and occasionally visit prospects and customers (Up to 5% travel)
• Respond to functional and technical elements of RFIs/RFPs
• Convey feature requests and new requirements to the Product Management team
• Work with the Customer Success team to help technical onboarding of key clients
• Train new Sales team members on values of our products

We are looking for you if you:

• Have 2+years of experience developing and/or testing APIs
• Worked directly with customers or internal clients to resolve technical problems
• Practical working experience with the OpenAPI, AsyncAPI, or other API specification ecosystems
• Experience using API testing and design tools such as ReadyAPI, Kong, API Fortress API, SwaggerHub and PostMan 
• Working knowledge of API Load testing is a plus
• Experience using API virtualization tooling is a plus
• Work well in environments with fluctuating priorities, and looser structure
• Ability to travel (no more than 5% of the time)
• Authorized to work in the United States
• Within commuting distance to our headquarters in Somerville, MA, or our Coconut Creek, FL office

Why you should join the SmartBear crew

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off .
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclow, Poland and Bangalore, India.
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work