Job Description
Team: IT
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Solutions Engineer, Associate in United States.
This role serves as a key technical bridge between sales teams and clients in the B2B payments ecosystem, helping translate complex payment and integration needs into clear, functional solutions. You will support the pre-sales process by understanding merchant requirements, identifying integration opportunities, and designing tailored solutions that leverage a modern payment platform. Working closely with both technical and non-technical stakeholders, you will help ensure seamless onboarding from initial discovery through to live integration. The position is ideal for someone early in their solutions engineering career who enjoys problem-solving, customer interaction, and understanding how systems connect. You will also act as an internal advocate for customers by sharing insights with product teams to improve offerings and address real-world needs. This is a highly collaborative, remote-friendly role with strong exposure to both sales engineering and product strategy within the payments space.
Accountabilities:
- Partner with Sales teams during pre-sales discovery to understand merchant, partner, and ISV requirements and align technical solutions accordingly.
- Design and propose tailored integration architectures that leverage payment gateway capabilities and API-based workflows.
- Provide technical advisory support to optimize customer payment processes, improving efficiency, security, and scalability.
- Act as a liaison between customers and product teams by communicating feedback, feature requests, and market needs.
- Support smooth post-sale transitions by collaborating with developer support teams to ensure successful integrations.
- Create and maintain clear technical documentation, including integration guides, workflows, and best practice materials.
- 3+ years of experience in the payments industry (gateway, processor, or merchant services environment preferred).
- 2+ years of experience in a customer-facing technical, support, or solutions-oriented role.
- Strong understanding of payment ecosystems, including gateways, processors, and merchant service workflows.
- Hands-on experience working with APIs, particularly JSON-based APIs, and familiarity with tools such as Postman.
- Ability to translate complex technical concepts into simple, actionable guidance for both technical and non-technical audiences.
- Strong troubleshooting skills with a proactive, solution-oriented mindset.
- Excellent communication and collaboration skills in cross-functional environments.
- Bachelor’s degree not required; practical experience and industry knowledge are highly valued.
- Competitive base salary of $70,000–$80,000 plus quarterly incentive plan.
- Comprehensive medical, dental, and vision coverage.
- Flexible paid time off policy.
- 401(k) retirement plan with company match.
- Paid maternity and paternity leave.
- Mental health support and well-being programs.
- Company-funded lifestyle spending account.
- Education assistance programs.
- Remote-friendly work environment with occasional travel (up to 20%).
Requirements:
Benefits:
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Date Posted
04/30/2026
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