Solutions Engineer, Ireland based

ABOUT THE TEAM

Every day, the Technical Solutions team at Mural makes sure that we're not just "built for the Enterprise" - we are "built for your Enterprise." Through skilled discovery, we aim to grasp the true underlying problems our customers face and design solutions that hit the mark the first time around, always keeping security and scalability in mind. Our work is instrumental in driving mutual success for our customers and Mural. However, we don't do it alone; we're part of an amazing, diverse, and fun, extended group including Sales, Customer Success, Product, Engineering, Legal, and Security & Compliance.

YOUR MISSION

As an Ireland based Mural Solutions Engineer, you'll play a pivotal role in our team, working closely with our potential and existing customers. You will excel in performing discovery, crafting creative and best-practice solutions that deliver immediate and future business value as our customers scale with us. You'll be seen as a reliable source of knowledge, trusted by customers and colleagues alike.

WHAT YOU'LL DO

• Cultivate a deep understanding of our products to effectively tackle the unique and varied issues our customers may encounter.
• Establish deep and trusting relationships with crucial stakeholders (including senior leaders) at the customer's organization, particularly in IT, Procurement, Security, Legal, and Compliance.
• Collaborate closely with cross-functional partners in Security & Compliance, Product Management, Engineering, and Legal to respond to RFPs and Security Questionnaires.
• Serve as a reliable technical advisor to account teams, overseeing post-sale onboarding of the product for customers, driving select implementations, and ensuring smooth handoffs to Solutions Delivery Consultants for large-scale projects, and to Customer Support for minor implementations and routine troubleshooting.
• Regularly contribute to the team by developing new processes, such as an RFP response workflows, proposing solutions to process bottlenecks or product limitations, and establishing and documenting best practices learned from our customers.
• Advise Product Marketing on language that resonates with technical buyers, thereby advancing go-to-market positioning and messaging.

WHAT YOU'LL BRING

• You bring 4 years of experience in solutions/sales engineering and technical implementation
• You bring at least 4 years of experience having worked in a professional services context
• You carry a diverse range of industry knowledge with an understanding of various regulated business processes.
• You've experienced the realities of traditional office environments: working in cubicles, commuting, adhering to dress codes, participating in office social activities, and navigating outdated technology and processes. This firsthand knowledge equips you to empathize with our customers and understand the challenges they face in their work lives.
• You're well-versed in how Software as a Service (SaaS) is designed, built, marketed, and implemented. This understanding enables you to be creative with customers and help shape a roadmap that maximizes value for Mural and our customers.
• You are adept at advising customers on the use of RESTful APIs.
• Your expertise spans across enterprise systems and processes that support Compliance, Information Security, and Legal functions. You’re curious about and have some knowledge of topics like User Lifecycle Management, Data Loss Prevention, Data Retention, eDiscovery, and Auditing and Monitoring.
• You have experience with the technical requirements needed to comply with regulatory and compliance frameworks, namely GDPR, PCI, HIPAA, FINRA, and Data residency. This knowledge will be used primarily to understand our customers' needs and constraints in these areas.