Solutions Engineer, MindLogger

Summary:
The Child Mind Institute (CMI) is looking for a driven and innovative Solutions Engineer. This 3-year position will help CMI, through its partnership with California's Department of Health Care Services (DHCS), enable collaborations with researchers, clinicians, partners, and prospective customers to bring innovative digital solutions to children and youth with mental health and learning disorders.
The Solutions Engineer will evaluate proposed technical solutions and partnerships, translating their objectives and requirements into effective solutions. You will account for possible challenges and constraints to proposed solutions and maintain a high level of knowledge about our team's products including MindLogger, a platform that empowers clinicians, researchers, and educators to digitally deliver mental health assessments and interventions for children, teens, and young adults. This position requires engagement with our product and strategic partnerships teams. You will have strong technical and people skills, and expertise in software engineering and mobile app development.
Reporting to Senior Engineering Director, this is an exempt, full-time position located in New York or California. A hybrid schedule is possible.
The Child Mind Institute is proud to be named a Great Place to Work-Certified company! Our competitive compensation and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website.
Responsibilities:

• Act as the technical authority for external and internal partners including understanding the up-to-date capabilities of MindLogger and its corresponding roadmap.
• Rapidly prototype ideas and bring them to life when appropriate.
• Lead the technical evaluation of proposed solutions for our product and strategic partnerships and demonstrate them to other members of the team.
• Build strong relationships with partners, translating their objectives and requirements into effective solutions.
• Establish the framework for necessary contributions from various teams and facilitate collaboration.
• Support the sales process by providing technical expertise on digital products, including usage, architecture, functionality and deployment.[KS1] [YK2]
• Work with the product teams to understand the development of comprehensive integration support documentation for new products, features and integration into existing products.
• Monitor technical requirements of existing digital products needed to move partnership and new business development initiatives forward.

Qualifications:
Required:[KS3] [YK4]

• 4+ years in a technical customer service or product-focused role.
• 4+ years in software development and/or mobile app development.
• M.S. degree in engineering, computer science, or relevant field or equivalent experience.
• Experience with APIs and SDKs, SSO and web service protocols, and PWA.
• Passion for data science, open science, and creating high-impact scalable solutions.
• Thrive in dynamic environments, juggling multiple projects, and stakeholders.
• Tackle solutions-oriented engineering and research problems with creativity and ingenuity. Strong technical experience in testing, design, and support.
• Exceptional writing, communication, analytical and problem-solving skills.
• Ability to understand complex business challenges and apply troubleshooting to meet prospects' and partners' needs.
• Strong analytical, planning, technical, and presentation development skills.

Preferred:

• Experience with AR, hardware and bio-sensor development.
• Experience with HIPAA, COPPA, GDPR compliance.
• Experience with machine learning domains and AWS.
• Understanding of relevant clinical and research domains.

Special Considerations:
Please upload your CV during the application process.
All new hires must be vaccinated and must stay up to date with vaccines against the COVID-19 virus unless they have been granted a reasonable accommodation for religion or disability. If you are offered employment with CMI, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by CMI.
The Child Mind Institute is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.