Solutions Engineer (Professional Services Engineer)

Figure Eight Federal (F8F): Leading the Future of AI Training Data

Figure Eight Federal (F8F) is the FOCI mitigated arm of Appen (APXYY) focused on the U.S. defense and intelligence sector. As a global leader in the development and optimization of AI training data, F8F sets the standard for innovation in quality, efficiency, and scalability across AI initiatives.

Our technology is utilized by over 6.8 million data specialists skilled in over 235 languages, delivering unparalleled expertise in capturing domain specific knowledge into formats models can train against. The F8F platform is currently used by over 80% of leading LLM developers.

As the world’s largest provider of geospatial human domain monitoring data, F8F processes and analyzes petabits worth of geospatial data to provide enhanced situational awareness around the globe. Through our Hydra AI platform, we handle more than 500 billion events per month across 200 countries and territories, serving over 1 billion active users.

At its core, F8F is dedicated to empowering defense and intelligence agencies with cutting-edge technology to drive the Nation’s strategic AI advantage and drive mission impacts. With a proven track record of delivering secure, reliable, and scalable data solutions, F8F remains at the forefront of driving innovation in AI training data.

Learn more about how F8F is shaping the future of AI at F8Federal.com.

This role is a full-time position providing platform administration support to our customers. The role is based in our Roslyn office and will report to the Professional Services Engagement Manager. You will work closely with Figure Eight internal resources from Professional Services, Engineering, Dev-Ops, Machine Learning, Program and Product Management as well as with our integration partners. Day-to-day responsibilities involve consulting on use cases and delivering value through Figure Eight’s technology, as well as ensuring data quality for our customers.

You will be a great fit if you are:

• Passionate about technology and interested in emerging technologies
• Driven to learn and keep learning, especially through self-teaching
• Organized, detail-oriented and results-focused
• Gritty and willing to get into the weeds to solve a problem
• Capable of providing and receiving feedback in an honest, respectful way

Responsibilities:

• Design, build and implement custom solutions to process large amounts of data through the Figure Eight Federal Platform
• Provide technical recommendations as a “trusted advisor” to internal and external stakeholders with a “customer first” mentality
• Partner with Customer Success and Managed Services Teams as the technical liaison to deliver projects, drive adoption, minimize churn and drive renewals
• Collaborate closely with Product and Engineering teams to influence product roadmap based on market/customer requirements
• Travel to customer on sites as needed

Required Qualifications:

• US Citizenship
• BS in Computer Science or Technical Bootcamp Equivalent
• Minimum 5 years of implementation experience and/or in a technical customer-facing role
• 2+ years experience programming with JavaScript and/or Python
• Working knowledge of scripting and coding, database querying, and web development (e.g. HTML, CSS, and SQL)
• Ability to break down complex problems and resolve through customer consultation and execution
• Strong communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences
• Ability to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environment




• ABILITY TO OBTAIN AND MAINTAIN A SECRET AND/OR TOP-SECRET CLEARANCE

Desired Qualifications:

• Active Secret or Top Secret clearance
• Knowledge of ETL and ETL workflows
• Exposure to AWS Cloud Services, such as S3 and Lambda
• Experience building Executive-level and customer-facing dashboards and analysis

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.