Solutions Engineering

About the Team

We are seeking a dynamic Solutions Engineer to join our growing team. In this pivotal role, you will have the unique opportunity to accelerate sales cycles, serve as a Miro product expert, and be a solutions champion for our customers' and partners' business and technical needs.

As a Solutions Engineer, you will be the critical link between our Go-To-Market and Product/Engineering divisions. Your expertise will be instrumental in shaping how our customers use the product and how our product evolves to meet their changing needs.

About the Role

As a Solutions Engineer at Miro, you'll be at the forefront of designing and delivering bespoke solutions to our diverse clientele, while having a unique opportunity to accelerate sales cycles and serve as a product expert. 
This role requires a blend of technical acumen and interpersonal skills, making you a pivotal bridge between our products and the customers who rely on them. You'll serve as a crucial link between the Go-To-Market and the Product/Engineering teams, partnering closely with Sales, Customer Success, and Partnerships to shape how our customers use the product and how our product evolves to meet their changing needs. In essence, you'll be instrumental in crafting the user experience and driving the product's evolution, all while ensuring it aligns perfectly with our customers' requirements.

What you’ll do

• Collaborate Globally: Work closely with a cross-functional, multi-national team to design and implement cutting-edge solutions tailored to customer needs
• Technical Expertise: Leverage and deepen your product knowledge to solve complex technical challenges, acting as a subject matter expert for our customers and internal teams
• Sales Enablement: Support sales activities by creating and presenting compelling demo and presentation content, showcasing the value and capabilities of our solutions
• Customer Advocacy: Partner with key accounts to understand their unique challenges and opportunities, driving positive change and improvements in their operations
• Innovative Problem-Solving: Apply creative thinking and technical skills to develop and optimize solutions, ensuring high customer satisfaction and success
• Knowledge Sharing: Continuously learn and share insights with the global team, contributing to a culture of excellence and collaboration
• Impactful Engagement: Influence large deals and customer workflows, making a tangible difference in how businesses operate and succeed

What you’ll need

• Problem-Solving Skills: Strong analytical and creative problem-solving abilities
• Communication Skills: Excellent verbal and written communication abilities
• Customer Facing:  5+ years Enterprise customer-facing experience
• Collaboration: Strong teamwork skills to work with cross-functional, multi-national teams
• Presentation Skills: Experience in creating and delivering engaging demo and presentation content
• Adaptability: Flexibility to adapt to changing environments and customer requirements

What's in it for you

• Competitive equity package
• Private health insurance program
• Salary continuance insurance and Life insurance coverage
• Free lunches on in-hub days with fully stocked snacks and drinks
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team