Solutions & Implementation Manager

Solutions & Implementation Manager, New York, NY/Hybrid

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Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables any business of any size from anywhere to access new economic opportunities by making it possible to transact as easily globally as they do locally.

Payoneer’s digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories.  Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management.  Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.

We are looking for a proactive, creative and strategic-minded Solutions & Implementation Manager, comfortable operating in an ambiguous and fast paced environment, with strong attention to detail. The ideal candidate is comfortable conversing with C-levels and able to clearly articulate and summarize complex technical concepts. The Solutions & Implementation Manager will work cross-functionally with GTM, Product, R&D, Ops, Data and more in ensuring client success as well as working with the company’s foremost technical developments and supporting some of our most high-profile clients.

This role will be based in our New York, NY office.

What you’ll do:

• Act as the key project and client-facing representative, responsible for structuring and implementing complete and compliant technical solutions for the client, conducting thorough discovery sessions to gather and map business requirements and technical capabilities, to construct a holistic design of the payment solution and its practical implementation, for both new and existing clients
• Evaluate complex requirements (business, technical, security, reporting, legal/regulatory, etc.), assess feasibility and distill into functional requirements through a collaborative process with both partner and internal teams
• Thoroughly document the solution for both internal and external alignment, including drafting Business Requirement and Solution Design documents (BRD/ SDD), creating custom design flowcharts, and maintaining comprehensive solution/project knowledge base
• Optimize existing processes to drive for productivity and maximize efficiencies
• Act as a trusted advisor and technical expert in pre-sales meetings and throughout implementation of the solution for both external and internal POCs
• Strategize new high potential markets, use cases and verticals, to support company growth
• Participate and support business reviews (eg. QBRs), both virtually and in-person (as needed)

What we’re looking for:

• 7+ years of experience providing technical support during pre-sales lifecycle, technical solution architecture and client onboarding
• Passion for solving complex problems and building scalable processes
• Outstanding executive-level verbal and written communication skills
• Be a strategic thinker with strong execution skills, attention to detail, excellent multi-tasking and prioritization skills
• Experience with Application Programming Interface (API’s), SaaS based products and technologies, strong PPT and presentation skills, MS excel, Figma/Miro, Salesforce, Azure, etc.
• Strong business understanding and basic comfort with commercials and contracts
• Solid analytical, problem solving and leadership skills
• Ability to anticipate issues and take steps to mitigate to avoid/ quickly resolve, with the interpersonal capability to ensure they are implemented
• Fintech background preferred but not a must
• Bachelor’s degree or equivalent
• Willingness to travel

What we offer:

• Outstanding medical, dental, and vision insurance (individual plan 100% covered) and FSA
• 401K with employer match
• Fitness/Wellness reimbursement 
• Generous PTO, paid holidays, and parental leave
• Learning and development opportunities
• Flexible work from home schedule
• Volunteer activities
• Fun office culture with supportive leadership

Join the Payoneer Family - check out Our Values and apply today!

Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email [email protected]. Determinations on requests for reasonable accommodation are made on a case-by-case basis.

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.

The annual base salary range for this position is: $120,000 - $140,000.

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