Solutions O2C Capability Expert (Hybrid - Nashville, TN; Cambridge, MA; or Bothell, WA)

Job Title

Solutions O2C Capability Expert (Hybrid - Nashville, TN; Cambridge, MA; or Bothell, WA)

Job Description

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation. *Montana employees are currently excluded from this requirement at this time.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

** US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

**Relocation is not available for this position. For this hybrid position, you will reside within the Nashville, TN, Cambridge, MA or Bothell, WA area.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to

Be responsible for process and transaction support for the Solutions & Services, Subscription Order Management team. You will be an Order-to-Cash expert and will act as a consultant for the Order Management team. To perform this job successfully, an individual must be highly organized; detail-focused, and become a subject matter expert in Salesforce, SAP, Open Text and Apptus to support the Commercial Operations Management team.

Sponsorship and/or relocation expenses are not available for this role

You are responsible for (but not limited to)

• First of kind business integration in alignment with market leaders to deliver a customer solution: (A) clarify needs and requirements for solutions in the seed phase and enable execution by the GBS team; (B) for solutions in alpha or beta phases formalize the working instructions and conduct training for GBS team to execute and (C) document functional requirements for automated solutions.
• Oversees the business processes for all identified departments and functional areas First.
• Partners with Finance, Marketing, Sales, IT, and Operations to streamline business processes and improve employee productivity
• Analyzes inefficiencies in existing processes and recommends specific changes to effect improved efficiencies
• Serves as liaison between stakeholders and business partners ensuring that process changes are understood and implemented
• Creates workflow diagrams, processes and procedure models
• Ensures all documentation is entered into the Matrix repository
• Provides documentation, training material and training of staff on new polices, process and procedures
• Facilitates the decision making process as appropriate
• Performs miscellaneous job related duties as assigned
• Ensures existing and newly developed tools are adequately documented and users are appropriately trained
• Identifies and assess future changes or process improvements to automated reporting landscape
• Works with back office IT team to resolve system issues

To succeed in this role, you should have the following skills and experience

• Bachelor's Degree in information systems or equivalent experience
• 5+ years' experience in operations, sales, finance, or customer service environment
• Experience in SAP, Seibel and Salesforce configuration / maintenance skills
• Diverse knowledge of functional areas such as Sales, Service, Marketing, Finance
• Excellent verbal, written communication skills and presentation skills
• Ability to interact effectively with all levels of the organization build consensus and to work through others in achieving goals and objectives
• Advanced with PC skills (Excel, Visual Basic, MS Word, PowerPoint, Project, Visio, etc.)
• Advanced analytical and conceptual skills with ability to analyze complex problems, interprets operational needs, and develops integrated, creative solutions
• Good organizational, time management and project management skills
• Demonstrated ability to work independently and in a team oriented, collaborative environment
• Ability to handle multiple planned and unplanned tasks, roles and responsibilities
• Ability to formulate reports and present accumulated information

Your team

Will consist of members from the North America Commercial Operations Health Systems team. In this role, you will report into the Business Process Expert, Leader - North America Commercial Operations Health Systems and Transformation Officer.

In return, we offer you

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.