Solutions Support Engineer

Job Description:

Job Description Summary

As Solutions Support Engineer you will be a crucial part of the Solutions team responsible for new customer implementations, customer technical support and training, control design and optimizations, and working closely with the development team to ensure the software meets the needs of our customers.

Primary Responsibilities

• Communicate with customers to understand their needs and provide solutions to meet their requirements including new and existing implementations.
• Meet with customers to provide specifications detailing the digitizing of their production lines and implementation of machine controls including PLCs (AB or Siemens), OPC-UA sensors, and controls.
• Implement control designs and optimizations in conjunction with the customer, translating the customer requirements.
• Troubleshoot and resolve complex technical issues related to Liveline software and hardware used in manufacturing processes at customer site or remotely.
• Work with the development team to ensure the software meets customer needs and expectations
• Create and maintain technical documentation and user guides
• Participate in software troubleshooting, testing and validation processes
• Stay current with industry trends and technologies related to APC software
• Collaborate with other teams to ensure seamless integration of software into customer systems

Experience

• Bachelor's Degree in Engineering (Mechanical, Industrial, Electrical, Chemical preferred)
• Allen Bradley and Siemens Experience
• Experience building IoT solutions; networking, sensors, process machine upgrades
• Involvement with Network communications and SCADA systems, Ignition preferred.
• Good understanding with IT connectivity Protocols and Standards
• Knowledge of modern machine control theory

Hard Skills

• Understanding of controller design theory, including non-adaptive (such as PID) and adaptive control (such as MRAC, MIAC, etc.)
• Experience in Python, OOPS, SQL
• Good understanding on Control/IoT algorithms
• Experience with Ignition or OPC-UA server
• Experience with Allen Bradly and Siemens PLC
• Ability to apply controller tuning and optimization techniques
• Fundamental understanding of ladder logic, I/O, and network communication
• Understanding of instrumentation, controls, electrical schematics, and diagrams
• Knowledge of embedded systems and sensors, streaming services
• Demonstrates an understanding of data structures and algorithms

Soft Skills

• Creative problem-solving skills and patience to evaluate and troubleshoot process and control system performance
• Excellent interpersonal, analytical, computer & software skills
• Ability to explain moderately complex information to others in concise manner
• Good written and presentation skills
• Willingness and ability to travel, as necessary

Qualifications

• Bachelors in Engineering (Mechanical, Industrial, Chemical, Computer Science or Electrical preferred) or similar.
• Relevant experience (5+ years) in manufacturing enviroments or similar

Position Type:

Regular

Additional Locations:

Additional Information:

Cooper Standard is proud of its diverse workforce and committed to providing equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, genetic information, physical or mental disability, age, veteran or military status, or any other characteristic protected by applicable law. We are dedicated to creating an environment at work that not only values diversity but also encourages inclusion and a sense of belonging. We firmly believe that a diverse workplace fosters an environment where our employees can flourish and provide superior service to our customers. Because we recognize and value the range of ways in which people acquire experiences, whether personal, professional, or via education or volunteerism, we invite interested applicants to evaluate the key duties and requirements and apply for any opportunities that fit your experience and qualifications. Applicants with disabilities may be entitled to reasonable accommodations under the Americans with Disabilities Act, as well as certain state and/or local laws. If you believe you require such assistance to complete our online application or to participate in an interview, you (or someone on your behalf) may request assistance by emailing [email protected] with a description of the accommodation you seek. Application materials submitted to this email address will not be considered.

Remote Status:

Remote