Solutions Support Specialist

Are you ready to make a difference? Have the opportunity to join an early-stage healthcare

software company that optimizes the delivery of population health. Support care management

implementations that meet an urgent market need with little competition. Be a part of a

dynamic, experienced team in a fun, fast-paced, learning environment. Receive firsthand startup

knowledge with direct interaction with the leadership team.

This company is looking for highly talented individuals who enjoy working as a team

to support world-class solutions for customers in a very collaborative work environment. This

position offers a solution support specialist the opportunity to support customers, assist with

technical issues, create documentation, and train users. This position works as a member of a

multidisciplinary team that includes other support staff, developers, and leadership team

members.

Qualifications/Education and Experience

• Bachelor's degree in a relevant field or equivalent experience
• 3+ years of experience in the direct delivery of Solutions
• Help desk experience for software solutions
• Well-versed in standards of care across a variety of disciplines
• Experience with the Microsoft Suite of products
• Experience with the following technologies would be advantageous
  • Reporting and Analysis using Crystal Reports
  • SQL Server Management
  • SQL Query Development
  • VPN configuration and troubleshooting
  • Working in or with Social Services organizations would be advantageous