Spec, Scheduling Rcvry

Summary:

The Spec, Scheduling Rcvry is a customer focused, inside sales position within the Call Center Operations. This position will be work closely with the closing department to address any customers needs that arise during the closing process. Will engage with the customer on any loan needs and make modifications as needed to ensure the customer needs are met. The Scheduling Recovery (Rcvry) Specialist will provide high quality service to both internal and external customers by selecting the best options and taking ownership to resolve problems and meet customer needs.

Essential Job Functions:

• Work with borrowers, at Final Approval and beyond, requesting to renegotiate the rate. Explain and communicate the terms and ensure that all of the required documents and disclosures are signed and returned in a timely manner.

• Engage in licensed activities to review pricing options in conjunction with allowable tolerances and provide guidance on the risks and benefits of the different programs available to the client. Offer new rates when applicable.

• Communicate via phone and email and build relationships with both internal and external customers.

• Utilizes Freedom Mortgage training materials, reference tools and other resources to provide accurate and up-to-date loan program/policy information to both external customers and internal business partners.

• Update systems with appropriate rate and set tracking items.

• Ensures exceptional customer experience by overseeing the loan process fto close and providing on-going communication to customers and business partners.

• Respond to request within established Service Level Agreements and comply with requirements of applicable federal and state laws and regulations.

• Maintain regular and punctual attendance.

Other Related Duties:

Performs other related duties as assigned. 

Supervisory Responsibilities:

This position is an individual contributor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• Bachelor's degree (B.A.), preferred.

• Zero (0) to one (1) years related work experience.

Certificates, Licenses, Registrations: 

• NMLS and SAFE, required.

• UST, preferred.

• Must have 1 active license.

Work Complexity:

Problems and issues faced are generally routine, but often require interpretation of FFOC’s procedures or policies to resolve problems.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Equal Employment Opportunity:

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.