Special Configurations and Desktop Architect

IT Concepts (ITC) is an 8(a) SDVOSB founded on the concepts of customer-centric, driven to deliver, teamwork, integrity, and innovation. Founded in 2003, ITC was established with a simple yet important promise to "deliver solutions that work". As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

Become part of a team to help a large government agency support research and statistics efforts that help agency officials make recommendations on reforms. IT Concepts is seeking a Special Configurations and Desktop Architect.

Responsibilities:

• Design, implement, and document all AT configuration changes, for employees with disabilities (e.g., speech output, voice recognition, telecommunication devices for the deaf, screen magnification, Braille translation, and scanning software) on the SSA LAN Ethernet network.
• Participate with various SSA divisions in the configuration control of monthly changes to the client/server configuration of supported AT.
• Expedite deployment of AT by following up with team members on the progress of configuration changes.

• Maintain current and historical records of AT configuration changes.
• Install software and test applications for accessibility in conjunction with 508/ASB, application developers and DIET staff.
• Process downloads, deploy retrofits and update current managed desktop image for workstations/laptops in coordination with migration team.
• Produce SCCM inventory reports and generate various reports for downloads or troubleshooting special configuration software for configurations listed above.
• Install, test, and configure Windows 10 and higher workstations/laptops with AT device software and hardware for the Network Test Facility (NETF).
• Review and understand build documents and make recommendations for modifications.
• Research and test new products and software packages that could significantly impact AT device environments at SSA.
• Communicate and attend meetings with OTSO team members and other SSA components.
• Document problems in CAPRS. Immediately notify the Task Manager of extraordinary problems.
• Develop and document solutions for preventive maintenance.
• Document analysis of special configuration and AT software environment.
• Develop PowerShell, Visual Basic and batch script programming solutions to existing AT software to ensure operability with current SSA hardware and software platforms.
• Document scripts per the direction of the Task Manager.
• Coordinate support with other SSA Office of Systems components for support of special hardware and software platforms.

Deliverables:

• The contractor shall provide a technical progress report to the Task Manager via email including any configuration or procedural changes needed as a result of troubleshooting, problem resolution activities or infrastructure changes and design. The technical progress report is usually do 7 days from the time the Task Manager assigns the task.
• The contractor shall submit inventory reports and other ad hoc reports shall to the Task Manager via email. These reports are usually do 7-10 days from the time the Task Manger assigns the task.
• The contractor shall complete documentation problems in CAPRS documentation between 2 hours and 2 business days of identification, depending upon the severity of the problem.
• The contractor shall document and submit solutions for preventative maintenance to the Task Manager via email usually between 3 business days and 3 weeks after assignment.
• The contractor shall submit an analysis of special configuration hardware, software, or the environment to the Task Manager via email usually within 3 business days and 3 weeks after assignment.
• The contractor shall provide documentation of completed scripts to the Task Manager via email. The documentation is usually due 7 days after the Task Manager assigns the task.

Requirements

• 10 years technically related experience
• Experience with Windows 2016 (or newer), Active Directory, SQL, Windows 11, Dragon, Magic ZoomText, and JAWS
• Dragon NaturallySpeaking knowledge and support experience with emphasis on Dragon scripting and commands
• Note: Should expect occasional off hours or weekend scheduled work.
• Security Clearance: Public Trust

Benefits

The Company:

• Founded in 2003, IT Concepts was established with a simple yet important promise to "deliver technology concepts that work." This founding principle, which permeates throughout our team and company culture, has propelled ITC to the upper echelons of the industry. With award-winning services and unflinching dedication to country and clients, ITC remains committed to teamwork, innovation, and collaboration.
• We're an SBA 8(a) and CVE certified Service-Disabled Veteran Owned Small Business focused on providing best in class IT Services, Management Consulting, and Data Services Solutions to our clients.
• We're ISO 27001:2013, ISO 20000-1:2011, and ISO 9001:2015 certified and have CMMI DEV and SVC ML3 ratings
• We've been named part of: Inc 5000's Fastest Growing Private Companies in 2016, 2018, 2020 and 2021; Washington Business Journal's Fastest Growing Companies in 2015, 2016, 2017 and 2019; Washington Business Journal's Best Places to Work in 2015, 2016, 2017 and 2019.

The Employer:

• We offer great benefits - Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Protection, Pet Insurance, 401(k) with company matching.
• We invest in our employees - Every employee is provided with a stipend to invest in certifications, a master's degree, or even a doctorate.
• We work hard, we play hard -Nationals Games, Happy Hours, Holiday events, philanthropic endeavors, etcat ITC we enjoy working together but also take time to connect with each other and our community through various events and activities.

IT Concepts is an Affirmative Action/Equal Opportunity employer. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence and business needs, not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.