Special Events Representative

Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

The Special Events Representative is an on-call support position for Special Events. The primary responsibility of the position is to assist with various event details for the department. Representatives are generally called-in to assist in preparation immediately before an event, guest services during an event and post event clean-up. Special Events Representatives may also be called-in for general office support. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

PRINCIPAL DUTIES AND RESPONSIBLITIES

• Responsible for a variety of assigned administrative duties such as office support (use of multi-line phones, computer, fax, copier, etc.) ordering and stocking department and event supplies, maintaining inventory, schedule and maintain office equipment and office supplies, filing, drafting memos, and office runner.
• Performs a variety of assigned event duties such as organizing and gathering event supplies, facilitating tournament registrations, credential assembly, scoring, data input and tournament play operations, communicating event information to internal and external guests, assisting with gift research, gift-wrapping, gift distribution, opening, maintaining and closing event files, greeting of guests, ticket collection, ushering, placement of decor/linens, delivery/pick-up of items, assist with event set-up and clean -up.
• Supports VIP Ticketing to include pre and post ticket distribution operations, serving Casino VIP customers, operating a cash register and/or credit card equipment, processing ticket orders over the counter, distributing literature to guests, and answering questions in response to inquiries about shows and ticketed events.
• Serves as public relations representative when on property. Exhibits a professional demeanor and willingness to assist VIP's whenever requested.
• Enforces the privacy of VIP's and limits requests for information about such guests in accordance with hotel policies. Ensure confidentiality of all casino information.
• Researches, responds and provides event inquiry information to guests and MGMRI employees as needed, in addition provides general information and directions about casino, hotel, and local metropolitan area.
• Acts as a liaison with all vendors, guests, employees, departments and divisions on all event relevant matters.
• Recommends MGMRI shows, restaurants, and attractions to guests and stays current on company and departmental news and events to answer guest and employee questions.
• Adheres to all department and property policies; works as directed and completes all work assignments in the time frame that are assigned and performs other job-related duties as assigned.
• Protect the confidentiality of all company files, data, and documents under their immediate control.
• Engage, entertain and inspire all who visit MGMRI properties by making a focused commitment to the company S.H.O.W. service basics.
• Notifies Supervisor, and/or Security of all unusual events, circumstances, missing items, or alleged thefts.
• Responds to emergency situations as necessary.
• Perform all other job-related duties as requested.

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• Highly motivated, service oriented and energetic personality
• Has ability to take initiative and exhibit flexibility
• Customer service oriented

PREFERRED:

• Bilingual capabilities
• Previous experience working in similar resort setting

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Proof of eligibility to work in the United States

KNOWLEDGE, SKILLS, AND ABILITIES:

• Communicate effectively in English both in oral and written form.
• Interpersonal skills to deal effectively with all business contacts, external and internal guests.
• Able to work independently as well as in a teamwork environment.
• Maintain a professional, neat and well-groomed appearance adhering to appearance standards.
• Must possess good judgment skills and attention to detail.
• Possess excellent working knowledge of PC computer software programs to include, Microsoft Office (Word, Excel, and PowerPoint) or the equivalent.
• Maintain professionalism in the handling of all sensitive and confidential information.
• Adheres to appropriate gaming regulations, policies and procedures.
• Possess effective listening skills and demonstrates the ability to multi-task and handle assignments in a fast-paced working environment.
• Must possess the ability to maintain the physical stamina and proper mental attitude to deal effectively with guests, management, employees and outside contacts.
• Be able to sit for long periods and withstand various activities such as frequent walking, standing, bending, reaching overhead, pulling and be able to lift up to 20 lbs.
• Help maintain a work environment that promotes teamwork and mutual respect