Special Operations Generalist (Hybrid)

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Job Title: Special Operations Generalist

Department: Fulfillment/Operations

Position Type: Full-Time, Non-Exempt

Location: Independence, OH (Hybrid)

**Hours for this role are 7am-3:30pm Eastern. In-office days will rotate per week.

About The Role:

As a Specialist Operations Generalist, you play a very important role in the background check process. You are responsible for ensuring letters and report disclosures mandated by federal and state laws processed either for Sterling or on behalf of Sterling’s clients are sent to the subject of the background report in a timely manner. If this sounds of interest to you, please view additional duties & responsibilities below to apply today!

This is What You’ll Do:

• Email daily adverse action/compliance letters and consumer reports from various Sterling production systems (standard and custom processes)

• Review all letters/reports to be emailed to ensure:

  • Applicant email address is complete

  • All attachments match applicant

  • Correct rights are provided

• Place on hold or stop final adverse action letters in the Sterling production systems if such requests are received from Client Services or the Dispute Team

• Reprocess e-mailing if an updated address is provided

• Track daily pieces of mail sent out by mail type in a spreadsheet

• Monitor various mailboxes and answer emails sent by internal and external customers

• Identify technical issues, submit helpdesk tickets, ensure follow-up until resolved

This Is The Job For You If You Have:

Proven track record of success, consisting of:

• High attention to detail & multi-tasking

• Fast learner & problem solver

• Ability to perform duties within deadlines

• Ability to work within a team and independently

This Is What We’re Looking For:

• High School Diploma or equivalent

• At least two years related office experience and/or training; or equivalent combination of education and experience a plus

The salary for this position is $15 per hour or the minimum wage in your local market, whichever is greater. Base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base pay, this role is eligible to participate in the Annual Incentive Plan. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site.

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Equal Employment Opportunities at Sterling 
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.