Special Operations Support Representative- Hybrid

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.

We're looking for a Special Operations Support Specialist to supervise assigned staff, ensuring all activities are conducted within established quality and productivity standards. You will assist directors with troubleshooting situations and in responding to customer service issues. This role requires analytical and operational skills to mitigate risk, and analyze and approve transactions to provide customers with a positive experience. In addition, you will perform audit, quality control, and/or reporting functions under management direction.
Responsibilities:
40% Production Management
- Schedule staff and provide work assignments to ensure processing deadlines and service levels are consistently met.
- Monitor work unit records to make sure time accounting, productivity, and statistical measures are accurately and consistently recorded.
- Make recommendations to upper management for improving/updating productivity or quality standards and statistical reporting for work unit.
20% People Management
- Supervise up to 3 distinct work areas and/or 20+ employees.
- Interview, hire, counsel, and terminate employees while following all State and Federal law and all Bank policies and procedures.
- Promote a safe, productive, harassment-free work environment that encourages peak performance and fosters innovation, employee development, and teamwork.
20% Customer Service
- Ensure work unit consistently provides the highest possible level of customer service to both internal and external Bank customers.
- Continually review processes/procedures for opportunities to improve customer service and provide recommendations to management.
- Work with management to help resolve customer complaints.
20% Risk Management
- Ensure procedures, policies, and controls are consistently followed.
- Promote a high degree of awareness of risk, risk control measures, and compliance policies and procedures among all staff members.
- Participate in work unit/RC audits, SOX testing, and business resumption planning and exercises.

The right candidate will have:
- 3-5 years previous supervisory experience, 5+ years related on-the-job experience
- Strong leadership skills and ability to effectively manage others
- Excellent customer service skills
- Detailed knowledge of Bank's systems, policies and procedures
- Strong interpersonal, written, and verbal communication skills
- Proven ability to organize and prioritize work assignments
- Flexibility and willingness to work additional hours when necessary
- College degree

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.

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