Special Projects Manager

Open the door to your dream job and join #TeamMainStreet. With more than 40,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.

This position will be part of the Real Estate Operations division and report directly to our Director of Construction. This sector of the company's primary focus will be on our assets and the residents that reside within them.

The primary responsibility of the Knowledge Manager will be to develop techniques and procedures for organizing, locating, and enabling access to relevant knowledge and expertise required to address specific business tasks for our internal and external customers within our knowledge base. Additionally, they will be responsible for creating governance and standards across the various teams, workflows, and integrated apps. The key to success in this position is the ability to understand our teammate's daily jobs and work environment and then translate how industry and company-specific tools and systems will help them accomplish and be successful in their daily tasks and be responsible for:

• Evaluating Existing Business Processes by breaking down various business processes with flowcharts, manuals and other documentation outlining current practices. You get the big picture by assembling this data and studying ways to make improvements to one or many steps to increase productivity, reduce costs, improve time management or make needed changes.
• Creating Documentation Outlining Process Improvements by writing documents that explain changes and how to implement them. Once all data has been collected, you will write step-by-step instructions in a way that all those involved in the process can understand.
• Managing Improvement Teams and Implementation Processes by overseeing the process improvement implementation process by working with managers, team members and other employees to ensure that the plan is clear and can be applied quickly and efficiently. You might often be involved in training staff in these changes.
• Conducting Ongoing Analyses by monitoring and assessing various processes to ensure that they are producing the desired outcomes. You will make changes to steps in each process as needed to adjust improvements to reflect better results in production, cost reduction and other targeted outcomes.
• Updating Department Procedures and Policies to ensure that all employees are familiar with relevant procedural changes and oversee staff training and creation of documents addressing new procedures and policies.
• Working closely with Subject Matter Experts within our operations teams to understand our branch employees' daily tasks.
• Working closely with our technology team and Technical Trainer to understand how the various systems, software and applications work and to understand the business processes built around these systems and tools.
• Salesforce knowledge developing customized solutions within the Salesforce platform and the Lightening framework, including: The ability to create, retrieve, organize and analyze data; and deliver clear training and development goals to colleagues within created timelines.
• Generating documentation of existing processes and improvements, forecast expected results of process changes, analyze implemented changes and make further adjustments to workflow, schedules or other processes as required.
• Participating in and support corporate and field training.
• Assessing current/adjusted/new workflows and evaluating training needs both immediate and long term
• Preparing and maintain all documentation and training material (presentations, worksheets, online training content, etc.), and ensures that instruction content is accurate, engaging and written for the appropriate audience.
• Conducting training sessions, webinars, workshops, etc., in groups or individually.
• Observing and evaluate results of training programs to determine the overall effectiveness of programs and make improvements.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What you'll need to have:

• Bachelor's degree required.
• Five to ten years of construction, maintenance, and/or property management experience preferred.
• Knowledge of the Single-Family Rental space a plus.
• Knowledge of diverse business processes in a wide range of industries.
• Develop and design documents including training manuals, process outlines, flowcharts and implementation procedures.
• Monitor internal controls and make recommendations as needed.
• Coordinate teams and train staff.
• Reduce process errors, improve process results and save costs.
• Proficiency with Microsoft Office Suite of products, specifically with Excel and PowerPoint.
• Must have excellent verbal and written communications skills and be comfortable speaking to crowds.
• Ability to create training materials and curriculum.
• Alignment with and enthusiasm about Main Street Renewal's culture and core values.
• Must be tech-savvy with the proven ability to understand and explain software.
• Must be able to work both independently and with a team.
• Must be comfortable working on tight timelines.
• Interested candidates need demonstrated abilities to:
  
  • Interact professionally with executives, upper management, teammates, investors, vendors, and residents.
  • Ability to shift gears with emerging data points and proactively manage expectations, suggesting solutions when problems arise.
  • Deliver high quality work product in a timely fashion with attention to detail.
  • Interpret and present improvements, changes, and analysis thoughtfully.
  • Think strategically and creatively.
  • Seek out, understand and follow developing industry trends.
• Anticipated travel ranges from 10% - 25%.

Our full-time employee benefits include:

• A competitive compensation package, annual bonus, 401k match
• Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
• Employer-paid benefits (medical, dental, vision, health savings account)
• Professional career development and reimbursement
• Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
• Backup childcare offered through Bright Horizons
• Relaxed casual environment with virtual office events

Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.