Special Servicing Specialist

Loan Administration at Valon

The Loan Administration team powers all of the operations required to keep Valon running smoothly. From onboarding loans to handling insurance and processing payments, the Loan Administration team ensures that homeowners are continuing to get a first-class experience with Valon, all from behind the scenes.

About the Role

We are seeking an experienced Special Servicing Specialist who will focus on research, payments application, payoff processing, and other transaction-related activities. This servicing position will play an integral role in our payment operations. We are looking for a candidate with sharp quantitative abilities, strong attention to detail, and the drive to ensure that our homeowner and investor funds are given the highest quality stewardship.

Responsibilities

• Research and apply unidentified checks, ACH, and wire payments
• Generate payoff statements in response to customer payoff requests
• Review inbound customer written communications related to payment transactions
• Help inform product development and enhancements by synthesizing and delivering servicing process/platform feedback to senior leadership

Ideal Background

• Bachelor’s degree preferred
• 1+ years in a cashiering or payments role at a mortgage or financial company preferred
• SQL proficiency

Minimum Qualifications

• Excellent attention to detail and time management abilities
• Sharp analytical and math skills
• Demonstrated attention to detail and quantitative strength
• Ability to work independently and cross-functionally to solve complex problems
• Must be available to collaborate and communicate in regularly held in-person meetings