Specialist, Back Office Operations

About the Role:

The Back Office Operations Specialist is part of the Account Servicing Operations Department. This team assists with day to day operations to further our business objectives. We support our customers through the back office to create a positive customer experience. This includes processing, reporting, administrative tasks, and projects. The ideal candidate must be a self-starter, strong attention to detail, verbal communication, analytical and problem-solving skills.

What You’ll Do: 

• Accurately analyze, research and decision critical operational functions across multiple systems 
• Execute back-office processes with high accuracy such as the review of hardship program enrolments, manual charge off processing and other sensitive account review processes
• Support all company wide products and operational initiatives, including contributing to the development of defining and implementing processes and procedures 
• Work across multiple internal systems
• Prioritize high sensitivity tasks to ensure all deliverables are met in a timely manner

What We Look For:

• Previous collections, financial services or operations knowledge/experience is preferred
• Bring a flexible mindset – as a start-up, we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high-quality work output
• Being a critical thinker- this role requires high volume data analysis and research
• Positive attitude and willingness to work with teammates on accomplishing tasks and responsibilities on an ongoing basis
• Excellent time management and work prioritization skills
• Capable of completing assigned tasks with careful attention to detail
• Strong verbal and written communication skills
• Proficiency in Excel and Google Workplace