Specialist, Business Operations

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: Specialist, Business Operations

Job Summary:

The Specialist, Business Operations position will be responsible for providing and maintaining support to the Inside Sales Operations Organization in an effort to provide high levels of customer satisfaction. In this position, you will be responsible for resolving material product/service issues and assisting with status tracking for various projects and customers.

Travel Requirements:

This position does not require any travel.

Job Responsibilities:

• Work closely with Presidio Inside Sales team to provide customer transactional support
• Resolve billing errors and work with the collections team to address credit and billing issues that would otherwise prevent the processing of a customer transaction
• Work with the RMA team to quickly process product returns, replacements, and repairs
• Coordinate with customers to solve logistics issues/challenges to ensure customers receive products in a timely manner
• Provide fulfillment updates/status reports to customers, account managers, product, (project) managers, and vendor
• Work with vendors to resolve any vendor-related issues that are brought to Presidio's attention
• Support escalations beyond the scope of the role to the appropriate parties in Presidio for speedy resolution must close the gap and drive to closure
• Respond to and route ad hoc customer data requests and issues
• Provide other ad hoc support to Account Managers, Customers, and Presidio internal parties as needed
• Support and act as backup for members on the team
• Serve as the intermediary between the Sales Team and Business Operations Team to provide excellent customer service
• Participate in sales operations meetings as required
• Assist with new hire onboarding support
• Receives work direction from department leadership; however, is responsible for prioritizing his/her own work by sales allocation, date needed to fill, and logistics of work order

Required Skills:

• Proven experience in the sales quoting
• Flexible schedule to assist in resolving high-priority issues during peak periods
• Proficiency in the English language and reading comprehension
• Advanced knowledge of Microsoft software applications (excel, word, etc) and online sales and quoting tools
• Knowledge of IT infrastructure/solutions manufacturers in the enterprise space
• Must have knowledge of the sales cycle process
• Strong customer service skills
• Ability to work closely and effectively with members across departments and at all levels of the organization
• A drive for achievement, attention to detail, adaptability/flexibility, analytical thinking, and dependability.
• Excellent communication skills.

Education and Experience:

• Associates degree required/ Bachelors degree preferred or equivalent experience and/or military experience
• 3+ years of experience

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ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.

For more information visit: http://presidio.com

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Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to [email protected] for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [email protected].

RECRUITMENT AGENCIES PLEASE NOTE:

Agencies/3 Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)