Specialist - Customer Accounts

Summary:

Sunoco LP is the largest wholesale fuel supplier in the U.S. One segment of our business is the supply of fuel directly to individual gas station operators and supplying fuel to distributors. The Sunoco Sales and Account Management teams are actively engaged in signing new customers and renewing or extending supply agreements with existing customers. The Sr. Specialist Customer Accounts roles is responsible for identifying process improvement in the setup process for new customer onboarding and customer renewals, proactively identifies and resolves problems and ensures a smooth transition. The person in this role is also responsible for providing analysis for management for sales pipelines, EBITDA and Capital forecasting.

Essential Functions:

• Responsible for recommending process improvements that result in more timely and accurate customer setup results
• Oversee cross functional workflow queues for dozens of internal service providers to complete the full customer setup process and ensures everything from brand image conversion to accurate first fuel invoice to Sunoco B2B portal and credit card processing setup.
• Serve as a point of contact for sales and account teams for customer setups/changes
• Be a main point of contact for Branded Relations, communicating initiatives and providing data to the field for all of our third part brands
• Proactively identify data discrepancies relating to missing or conflicting customer information and documentation by communicating and coordinating efforts with sales team and various functions, such as Supply, Transportation and Accounting to determine resolution and escalation path
• Identify technical process gaps and efficiencies that can be gained with enhancements by working collaboratively with various key teams and IT
• Perform analysis on customer setup metrics and KPIs and report on various setup team metrics for continuous improvement'
• Assist in providing analysis and reporting for management on sales and customer performance along with pipeline forecasting
• Create new and update existing dashboards and reports, and be able to communicate logic of the report to management

Requirements:

• Bachelor's degree, or equivalent work experience
• At least two years of business, project management and/or account management experience

Preferred Skills:

• Experience using Salesforce, SAP, Smartsheet and Microsoft Office Suite. PowerBI experience a plus
• Detail oriented: should be meticulous about data accuracy across multiple systems
• Strong oral and written communication skills: should be comfortable interacting with individuals across different departments and different levels within the organization
• Ability to manage multiple tasks while maintaining organization and timely completion of projects
• Self-directed with the ability to work with little supervision

Required experience is commensurate with the selected job level:

• The Specialist/Analyst level requires a Bachelor's degree and 2-5 years of relevant job related experience
• The Senior Specialist/Analyst level requires a Bachelor's degree and 5-8 years of relevant job related experience
• The Lead Specialist/Analyst level requires a Bachelor's degree and 8+ years of relevant job related experience

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Usually, normal office working conditions.
• Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
• Occasional overnight travel may be required.
• Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.

Equal Opportunity Employer/Disability/Vet

DISCLAIMER: The above statements, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.