Specialist, Customer Due Diligence Operations

About OKX:

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology.

OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. 

About the Opportunity:

In this business critical role, you will be taking on a crucial role in ensuring OKX adhere to the internal as well as industry's standard of Customer Due Diligence (CDD) practices. You will be taking on the role in ensuring accurate detection of suspicious or fraudulent activities as well as taking an active participation in driving CDD-oriented improvement projects within the team.

What You'll Be Doing:

1. Complete comprehensive reviews of incoming customer onboarding cases and ensuring that the application of KYC principles are consistent with the Company’s KYC policy and customer risk assessment.
2. Reviewing KYC documents obtained from the customer, utilising our validation tools and reputable sources to verify the AML documentation.
3. Requesting appropriate CDD/EDD documentation from customers to ensure that the AML onboarding process is complete in line with our AML policies and procedures.
4. Follow up on pending CDD/EDD requests ensuring that communication is issued with the relevant SLA's.
5. Investigating possible matches generated by the scanning application that the Company uses to screen customers against sanctions, PEP's and adverse media news and ensuring the appropriate action is taken.
6. Provide information to management in respect of AML/CDD issues arising.
7. Maintain delivery of a high quality service level to customers and other departments ensuring all queries are dealt with in a professional manner and escalating where appropriate.
8. Support the enhancement of our CDD function and maintain procedures
9. Manage specific projects, which may arise from time to time.

What We Look For in You:

1. Completion of tertiary higher education such as Higher Diploma, Degree and onwards. 
2. You have two or more years’ experience in AML/CDD/EDD review or in a KYC work domain,
3. You are a ‘team player’ who can work well within the function to deliver a quality service.
4. You are excellent communication and writing skills, and are attentive to details.
5. Excellent command of spoken and written English is required.  

Benefits & Perks:

• Competitive total compensation package
• L&D programs and education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees
• More that we love to tell you along the process!

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