Specialist, Customer Solutions

Description

Specialist, Customer Solutions

Boulder, Colorado

SUMMARY:

You'll be responsible for processing customer orders, performing accurate entry of customer data, providing quality customer service to our internal and external customers, delivering consistent and effective resolutions to our customers, as well as supporting a combination of project work and administrative duties that facilitate cross-functional business processes. You'll navigate the complexities of order processing for configurable products, domestic and international orders, and tailored requirements for multiple sales regions and organizations (i.e., channel v. field).

WHAT YOU WILL BE DOING:

• Processing orders received from customers and/or sales representatives timely and accurately.
• You'll work closely with sales team and customers to clarify additional information until all required order components are provided.
• You'll coordinate with manufacturing and shipping teams for product availability and ship dates and update sales orders accordingly.
• You'll facilitate and ensure resolution of all sales order related issues.
• You'll ensure that proper controls are in place to accurately reflect orders booked daily for company-wide reporting.
• You'll manage credit hold orders daily, working as a liaison between sales and accounts receivable.
• You'll maintain open communication within department to assure information distribution is accurate and complete in respect to all aspects of department duties.
• You'll complete various daily, weekly, and monthly reporting duties as needed for the department.
• You'll track current outstanding revenue return orders and evaluation orders that need to be returned to Boulder, and act as a liaison between the customer/third party, the sales team, and the warehouse team to ensure equipment is returned in a timely manner.
• You'll ensure all departmental and company-wide processes and procedures are followed in accordance with our ISO requirements.
• You'll assist in departmental projects as needed.

WHAT YOU NEED TO BRING TO THE TABLE

• Two to four years related experience; and/or equivalent of combined work experience or education.
• Proficiency in Microsoft Outlook and Excel.
• ERP experience required (Infor LN preferred).
• Accuracy and attention to detail are a must.
• Ability to prioritize tasks by understanding the objectives of the department and organization.
• Excellent analytical and problem-solving abilities.
• Outstanding verbal, written, and organizational skills.
• Superb customer service and client communication skills.
• Ability to work independently and in a fast team environment with minimal supervision.

IT WOULD BE NICE IF YOU HAD

• Basic understanding of Incoterms.

Status - Full time.

COMPENSATION - $ 50,000 - $53,000

Why Spectra?

Located in the foothills of the Rocky Mountains in Boulder, Colorado, Spectra Logic provides a career and work experience second to none. Privately held since its inception in 1979, Spectra is allowed to do what is right without having to satisfy Wall Street each quarter. That means our associates and customers come out as winners.

Isn't it time you joined our winning team?

Benefits: Spectra Logic provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work. Our full benefits package includes 401(k), medical, sick pay, life, AD&D, flex spending accounts, and company paid short and long-term disability.

***Spectra Logic is committed to the practice and policies of equal employment opportunities in the recruitment, employment and promotion of all associates without regard to age 40 and over, race, color, religion, sex, sexual orientation, disability, gender, gender identity, gender expression, genetic information, status as protected veteran, national origin, or any other applicable status protected by state or local law.