Specialist, DEI & Engagement

NCQA is hiring a DEI & Engagement Specialist to join our team! In this role, you will report to and work in collaboration primarily with the Associate Vice President (AVP), Employee Engagement and secondarily with the Chief People and Diversity Officer (CPDO) to develop and manage the firm's DEI programming. The Specialist will serve as a strategic thought partner to help execute the DEI strategy and to track outcomes. You will work closely and collaboratively with several stakeholders, including Talent Development, Senior leadership, the DEI Council, Employee Resource Groups (ERGs), and other employee-led committees. In addition, you will assist the AVP, Employee Engagement with efforts to implement the Employee Engagement strategy to improve employee engagement across the organization. This includes but is not limited to survey feedback response, recognition programs, wellness programs, etc.

Primary Responsibilities:

• Implement and manage specific activities within DEI strategic plan; leverage project management skills to support annual work plan development and execution.
• Coordinate DEI efforts across the firm and among different stakeholders; create trackers and update work plans.
• In collaboration with the CPDO and AVP, develop new strategic activities and initiatives as needed.
• Co-manage ERGs by acting as liaison between their leaders and the AVP, collecting their feedback, participating in work planning, and monitoring their activities; collaborate with AVP to evaluate ERG resources, structure, and effectiveness.
• Partner with AVP and Director, Talent & Organization Development to develop and/or facilitate training; research and identify external training sources and programs as needed.
• Stay current on DEI best practices and opportunities.
• Identify and scope resources needed to reach objectives and manage resources in an effective and efficient manner.
• Prepare and provide updates/reports on a consistent basis about strategy, adjustments, and progress on activities with a focus on return of investment.
• Serve as point-person for DEI data collected, analyzed and reported through human resources including but not limited to reporting the diversity of a search, equity scorecards, and requests for unit specific data).
• Create campaigns and initiatives to promote engagement in recognition programs and attendance at events including multiple off-site locations and remote employees.
• Provide support for Employee Engagement surveys, feedback analysis, and follow-up as appropriate.
• Develop and/or deploy other internal feedback methods (e.g., focus groups) to provide actionable insight and increase employee satisfaction and engagement.
• Help plan and lead the execution of employee recognition and wellness programs and provide support on various other department programs and initiatives as needed.

Qualifications:

• Bachelor's degree preferred; experience may be considered in lieu of education.
• Minimum of three years' experience in an administrative or project management role within a professional service setting.
• Minimum of two years' DEI experience, which may include membership on a DEI council or an ERG, diversity recruiting, DEI training, or performing DEI tasks within a Human Resource function.
• Experience managing projects with some autonomy.
• Sound judgment and capacity to protect and maintain highly confidential and sensitive information.
• Comfortable presenting to large audiences.
• Excellent communication skills, especially when discussing complex and sensitive topics with audiences of varying levels of understanding.
• Capacity to respond quickly and positively to shifting demands and opportunities; can work under tight deadlines and handle multiple, detailed tasks.
• Highly proficient skills using Microsoft Office applications, particularly Microsoft PowerPoint and Excel.
• Experience compiling data and producing deliverables using Microsoft Office applications, Human Resource systems, or other similar applications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

NCQA is a drug free workplace. NCQA recruits, hires, trains and promotes individuals, and administers any and all personnel actions, without regard to race, color, religion, national origin, age, sex, pregnancy, citizenship, familial status, disability status, veteran status, genetic information, or other protected statuses under applicable state and federal laws.

NCQA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).