Specialist, Digital Channel Support

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To ensure that the E-Banking, M-Banking, SmartApps and USSD systems of the bank is run effectively, efficiently and without failures.

Qualifications

Bachelor’s Degree in Information Technology (min)

Additional Information

3-4 years: Project management experience, technical IT experience including coding, different software, programming as well as understanding process efficiency.

Key Responsibilities:

• Run, manage, understand, and oversee the E-banking, M-Banking, Smart Apps, and USSD systems value chain to ensure end to end success of all transactions.
• Identify and document the technical landscape for all E-Banking, M-Banking, SmartApps and USSD between the different systems
• Provide first and second level E-Banking, M-Banking, SmartApps and USSD system support to the branch and Head Office functions, inclusive of the relevant application support.
•  Implement changes in the E-Banking, M-Banking, SmartApps and USSD systems environment as per process review outcome or as directed.

Behavioural Competencies:

• Challenging Ideas
• Convincing People
• Developing Expertise
• Exploring Possibilities
• Interacting with People

Technical Competencies:

• Continuous Process Improvement
• Data Analysis
• Data Integrity
• IT Applications
• Requirements Gathering and Management