Specialist DTC Operations & First Solution

Key Responsibilities:

 DTC Operation

- Set up and execute promotion plans to boost sales by maximizing consumer's potential

- Maintain communication with existing and potential consumers and send them information of new launching products and events by message timely

- Share product information related to all inline products with the store team and educate them to extent that they become professionals

- Participate in the consumer experience as needed by facilitating seamless service and act in the best interest of consumer when resolving consumer issues

- Consult inquiries for corporate orders and generate profit

- Track payment(AR, card, cash, POS, EBS) and verify it with Finance team

- Undertake and support request of the Stakeholder, subsidairy, and ambassador

- Perform other related duties and assignment as required

- Check the period of the lease contract of DTC stores to renew and communicate it with person in charge for proceeding it

First Solution

- Respond inbound calls in a timely manner

- Identify consumers’ needs, clarify information, research every issue and provide solutions and/ or alternatives

- Build sustainable relationships and engage customers by taking the extra mile

Key Relationships:

- Internal : Sales, Brand & Product Marketing, Operations, Finance

- External : Customers and Consumers

Knowledge Skills and Abilities:

- Effective communication skills & exceptional consumer service skills

- Active and positive mind-set to learning

- Ability to multi-task, set priorities and manage time effectively

- Word, Excel, Outlook Email and basic computer working knowledge required

- Ability to effectively present information and ideas to varying levels in the organization and to groups of all sizes.

Requisite Education and Experience / Minimum Qualifications:

- Bachelor degree in Business or related

- Minimum 3 years of relevant market experiences

- Native Korean & Fluency in English would be advantageous

TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.