Specialist, Implementations

The Specialist, Implementations works closely with the Implementations team, outside vendors, and consultants to support client implementations. A successful Specialist, Implementations must be a highly motivated individual who thrives in a fast-paced environment with constantly changing priorities. This person should be an excellent communicator and a patient problem solver with exceptional time management skills.

The position reports to a Director, Implementations and is a full-time, non-exempt role.

RESPONSIBILITIES:

• Create project plan for clients following the sale of CAQH solutions.
• Support implementation team with pre-implementation activities to ensure a seamless, efficient client implementation.
• Engage with healthcare providers to encourage them to use CAQH solutions for submitting their information to health plans and other participating organizations. Explain the benefits of the solutions and how they work.
• Provide troubleshooting assistance to providers who require help using the system.
• Develop preventive measures and document issue resolution procedures.
• Manage calendars and implementation flows to ensure timely completion.
• Recommend process improvements to improve operational efficiency and cost-effectiveness.
• Install, support, and maintain Policies & Procedure related to Implementations.
• Contribute to business meetings and report on issue status.
• Develop support plan to prioritize and resolve multiple issues.
• Address customer issues promptly and accurately.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong critical thinking skills.
• Ability to drive components of large multi-functional projects.
• Self-starter with strong initiative.
• Ability to multitask effectively.
• Experience/skills using Microsoft Office applications.
• Workflow management tool experience preferred (e.g., Salesforce, Microsoft Dynamics, or another CRM).

EXPERIENCE:

• 1-2 years of experience in healthcare preferred.
• 1-2 years of project management experience preferred.
• Call center and vendor management experience preferred.

EDUCATION:

• Bachelor's degree preferred (business, healthcare administration, or technology).

WHO WE ARE

Named one of the "Best Places to Work" by Modern Healthcare for five consecutive years, CAQH has helped nearly 1,000 health plans, 1.6 million providers, government entities and vendors connect, exchange information and operate more efficiently. CAQH technology-enabled solutions and its Committee on Operating Rules for Information Exchange (CORE) bring the healthcare industry together to make sharing business information more automated, predictable and consistent. CAQH Explorations researches opportunities to reduce the burden of manual processes in healthcare administration.

WHAT YOU GET

CAQH recognizes that its most important asset is its growing team of smart, creative, collaborative, forward-thinking and passionate professionals - and that a comprehensive employee benefits package is an important factor for them in choosing where to work. CAQH offers competitive compensation along with an extensive benefits package for all full-time employees, including medical, dental and vision coverage, tuition assistance and a 401k. We offer full-time remote work to all staff from any location and maintain a physical office (with many amenities) in downtown Washington, DC.

CAQH is an equal opportunity employer. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to race, color, religion, sex, national origin or ancestry, age, marital status, disability, protected veteran status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, source of income, place of residence, or any other characteristic protected by law. CAQH will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.

Applicants have rights under the Family Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA). If you are interested in applying for employment with CAQH and need an accommodation to apply for a posted position, contact CAQH Human Resources at 202-517-0436.

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