Specialist, Infrastructure Operations (Mainframe, MVS, JES2, Sysplex)

Our Team

Technology Services Group (TSG) powers BNY Mellon by providing scale, capacity, and capability to deliver the critical technology required to operate the global financial services markets.

TSG is defined by three core values:

• Creative innovators, delivering excellence and simplicity
• Always doing the right thing for the Bank, colleagues, and clients
• Fostering a collaborative, diverse and inclusive environment, where we challenge each other to execute as one TSG team

As part of TSG, the Enterprise Capacity Management, Data Centers & Operations team

• Delivers the critical technology capacity that powers the Bank's systems.
• Provides industry-leading technologies for timely execution of mission critical processing and secures exchange of data with Clients.
• Operates the Bank's Global Data Centers 24x7x365 with highest service Resiliency and stability.

The Role

Candidate will join our Global Mainframe Operations team. Will be responsible for monitoring, controlling and operating complex Mainframe systems, networks, applications, Batch management in a Sysplex environment. Provide first-level problem diagnosis and technical support to customers, resolving moderately complex issues/inquiries regarding systems, applications and Identify system operational and performance problems. Ability to utilize MVS and JES2 commands to display and interact with Mainframe hardware/peripherals. The candidate will be a Lead Operations Analyst, involving in troubleshooting, problem solving, Incident handling, actively engaged in priority calls, engage other technology teams when required and bring the issues to resolution.

Key Responsibilities:

• This role is responsible for the day to day operations of the TSO mainframe computing facilities ensuring high customer availability. Monitor system consoles for unusual conditions, analyze failures, determine root causes, develop and implement actions to fix issues and improve system availability. Co-ordinate with team of system programmers, production control staff and business application teams. Identify system operational and performance problems. Understand and able to diagnose console messages and WTOR's. Provide Disaster Recovery capabilities to support all production system and application needs to ensure the availability of all deliverables associated with the highest quality of service.
• Participation in Priority calls / adhoc calls and with effective communication and technical skills, driving It towards incident closure with effective troubleshooting skills
• Identify manual processes and opportunities for automation, reduction on non-actionable alerts and remediation of vulnerabilities

Qualifications

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred
• 6 - 8 years of related infrastructure experience required;
• Knowledge on Mainframe Operating Systems. Strong fundamental knowledge on Mainframe console operations concepts.
• Knowledge / Work Experience / Operational support Experience in MVS Commands and JES2 Commands. Hands on with Shutdown / IPL procedure and HMC Activities. Knowledge on SYSPLEX environment / Mainframe hardware / CICS, DB2, IMS, VTAM, etc.
• Experience in participation of priority issues / calls with external / internal clients for troubleshooting issues, problem solving and possessing excellent communications skills.
• Experience in operations of Service Management tools like Remedy / ServiceNow, Monitoring of real time dashboards for infrastructure, file delivery failures, monitoring and handling incident queue etc

Preferred

• GDPS knowledge
• Experience in the securities or financial services industry is a plus.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.