Specialist, IT Support

Focused on developing products and services for the digital assets sector, Bullish has rewired the traditional exchange to benefit asset holders, enable traders and increase market integrity. Supported by the group’s treasury, Bullish’s new breed of exchange combines deep liquidity, automated market making and industry-leading security and compliance to increase the accessibility of digital assets for investors. Bullish exchange is operated by Bullish (GI) Limited and is fully regulated in Gibraltar.Mission: To make trading with digital assets more rewarding and secure.​Vision: To be the most innovative, respected, and trusted leader in crypto.

Reports to:

Manager, IT Support, USA

Role & Responsibilities

• Provide efficient and advanced support and troubleshooting for all internal applications and systems

• Assist with the deployment of new applications or systems

• Evaluate existing systems to streamline and provide recommendations for upgrades or enhancements 

• Onboard new employees and/or consultants and conduct orientation 

• Manage access controls and user credentials

• Conduct offboarding, including collecting data for retention 

• Provide Level 1-2 technical support for the IT Support Team to help complete daily tasks and assist with the Ticketing and Asset Management system

• Respond in a timely manner to service issues, requests, and VMR remediation

• Support an expanding inventory of macOS, iOS, Windows, Linux and Android devices 

• Develop processes and procedures supporting ITSM solutions

• Develop documentation to support internal processes and procedures

• Develop reports on the status of all hardware and software

• Show basic networking skills including TCP/IP and DNS in troubleshooting network and connectivity issues

• Utilize Mobile Device Management systems to manage computers and mobile devices 

• Manage and troubleshoot video conferencing, printers and network peripherals 

• Provide excellent customer service to employees

• Demonstrate a high level of initiative and self-motivation

• Show an ability and desire to learn new skills and responsibilities

Experience / Qualifications

• Five or more years of IT work experience in a corporate environment

• Work experience with macOS and MDM is preferrable

• Experience in managing devices, troubleshooting, and working in ticketing systems

• Ability to connect and communicate at all levels across an organization

• Ability to work independently without close supervision

• Ability to articulate a solution in a verbal and written format

Annual Base Salary Range

• US$87,000 - US$41,000

Bullish is proud to be an equal opportunity employer. We are fast evolving and striving towards being a globally-diverse community. With integrity at our core, our success is driven by a talented team of individuals and the different perspectives they are encouraged to bring to work every day.