Specialist, Learning & Development (Mandarin Speaker)

About OKX

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology.

OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.

What You'll be Doing:

1. Based on the development of customer service business, collect and analyze training needs, and independently complete the organization and delivery of training empowerment programs, continuously optimizing empowerment solutions.
2. Independently design and develop courses, iterate course plans through teaching to meet course requirements and delivery content.
3. Responsible for instructor empowerment special management, course management, and training resource management.
4. Independently design and deliver empowerment solutions based on business differences, collaborate with business teams to drive the implementation of empowerment solutions, and enhance service experience.
5. Drive the operational health of online training through the management and improvement of training tools.

What We Look For in You:

1. Excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
2. Bachelor degree or above, with 1.5 years or above training working experience in customer service center.
3. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
4. Ability to independently design and develop courses, and experience in teaching customer service teams.
5. Ability to independently design and organize the delivery of training empowerment projects.
6. Possess strong organizational resource scheduling and teamwork.

Benefits & Perks:

• Competitive remuneration package (Basic Salary + Annual Increment)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 2,500 training & wellness benefits per annum
• Yearly bonus
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations