Specialist - Ocean Disputes

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We Offer
A tailored onboarding and induction with access to a wide range of training schemes to help with your learning and development. Setting you up for success is important to us.
An annual bonus based on company performance.
Every colleague at Maersk has access to a fantastic range of wellbeing, mental health support and financial advice through our Employee Assistance Program.
For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.
Whilst the role is advertised as full-time, we would be happy to discuss possible flexible working options and what that might look like for you.

Job Description:-

The individual is hired to resolve Customer disputes on invoiced billed to Customer. They are also expected to understand the root cause and help fix the same in the upstream process

1. Analysis of disputes received (based on target allocation) – Understand what the customer is disputing about

2. Look up all upstream processes to fetch data and understand the history of the said shipment

3. Analyze the case and decide on accepting, clarifying, or rejecting the case

4. Reach out to relevant coordinators for more information if required

5. Process the amendment in core systems for acceptance processing

6. Communicate to the customer

7. Record the complete root cause on reason or dispute Good Communication

Preferred Skills

Good Comprehension & Written Communication Customer Focus & Owning the customer.

Understand Customer requirement and focused on customer outcome Attitude to go across defined job boundaries for customer resolution

Winning for customer – high achievement orientation Driven to ensure closure Superior

Stakeholder Management

Responsible to drive Customer outcomes through positive customer experience

Having regular communication with Customers to understand their requirements for a quick dispute resolution.

Problem Solving Skills

* Own the issue

* Detailed and result-oriented

* Low tolerance to delays.

* Problem solving, analytical and data skills

* Data-backed decision making Communication

* Professional standard in grammar and thought articulation. (Including Language capabilities)

Process Understanding

* Ability to understand end-to-end processes.

* Ability to conduct sales and service together

* Adherence to process and SOPs

* Attention to details, complete & error-free documentation

* Adapt to change in process (SOP) / Systems

* Ability to understand end-to-end processes

Stakeholder Management

* Language capabilities to cater to specific countries

* Experience in direct stakeholder interactions (Global) preferably

Manage disputes in 24 hours

FTHR should be > 70%

No repeat dispute

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].