Specialist, Operations I

Job Summary

Job Description

What is the opportunity?

To ensure margin accounts have proper documentation and all (cash and margin) accounts are managed in accordance with the rules set forth by regulatory bodies and RBC Capital Markets. Provide timely, detailed, accurate account information, notifications and account calculations as required to Branches/Firms/Advisor Services/Operations personnel. Provide exceptional customer service, analyze, assess and mitigate risk while reviewing account activity. Consistently document comprehensive notes within systems and/or within reports.

What will you do?

• Monitor assigned reports and/or accounts each day for inappropriate transactions, requests and margin issues that may pose risk to RBC Capital Markets, Correspondent Firms, Advisor Services and/or the client.
• Demonstrate a thorough understanding of margin and options strategies and ability to complete complex mathematical calculations quickly and accurately.
• Review margin agreements and approve, reject or request additional information based upon the review.
• Escalate potential issues and/or concerns to department management immediately.
• Timely and accurately communicate with Branches/Firms/Advisor Services/Operations personnel of relevant action items due to insufficient funds from Investment Access checks, Standard Checks, ACH transactions, Cash Advances and Visa charges and/or Trade collection and/or non-trade related debits. Obtain appropriate information and course of action when necessary. Record violations and take appropriate action per policy.
• Evaluate and place accounts on cash in advance restriction when needed.
• Provide exceptional customer service to Branches/Firms/Advisor Services/Operations personnel through the proper use of communication; including but not limited to requests regarding money balances, buying power, procedures, collection of calls, interpretation of rules and other information concerning the status of client accounts.
• Provide daily support and assistance to co-workers as needed.
• Perform other duties as necessary.

What do you need to succeed?

Must Have

• Knowledge of economic, financial and accounting principals
• Four-year degree or equivalent related experience
• Previous Customer Service experience
• Proficient in the Microsoft Office package including Outlook, Word and Excel

• Must be able to maintain high quality work and superior client service, while enforcing policies and procedures
• Must be flexible, able to work independently and within a team environment
• Ability to type 45-50 wpm

Nice to Have

• Strong math and finance aptitude

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-03-14

Application Deadline:

2024-04-03

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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